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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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21 Jul 2022 Maladministration Southern Housing Group Limited (202114639) Case 202114639 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; … 21 Jul 2022 Maladministration The Guinness Partnership Limited (202125458) Case 202125458 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler. 20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 20 Jul 2022 Partial Maladministration Sanctuary Housing Association (202121641) Case 202121641 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling. 20 Jul 2022 Partial Maladministration Southern Housing Group Limited (202115817) Case 202115817 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has … 20 Jul 2022 Partial Maladministration Wealden District Council (202108316) Case 202108316 · Financial The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Partial Maladministration Camden Council (202101751) Case 202101751 · Financial The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The … 19 Jul 2022 Partial Maladministration Peabody Trust (202006194) Case 202006194 · Information and data management The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage … 19 Jul 2022 Maladministration Westminster City Council (202116473) Case 202116473 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Maladministration Cross Keys Homes Limited (202015692) Case 202015692 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs … 18 Jul 2022 No Maladministration Guinness Housing Association Limited (202124583) Case 202124583 · Estate Management REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2022 Partial Maladministration Metropolitan Thames Valley Housing (202112817) Case 202112817 · Managing Relations The complaint concerns: the conduct of the landlord’s staff in relation to the resident’s request to move to another property. … 18 Jul 2022 Partial Maladministration Onward Homes Limited (202118782) Case 202118782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a … 18 Jul 2022 Partial Maladministration Peabody Trust (202111521) Case 202111521 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 18 Jul 2022 Maladministration Thames Valley Housing Association Limited (202114238) Case 202114238 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway. 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 15 Jul 2022 Maladministration Network Homes Limited (202127020) Case 202127020 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired. 15 Jul 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202109191) Case 202109191 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling … 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 15 Jul 2022 No Maladministration Vivid Housing Limited (202121033) Case 202121033 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request … 14 Jul 2022 No Maladministration Citizen Housing (202102784) Case 202102784 · Financial The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears … 14 Jul 2022 Partial Maladministration Citizen Housing (202121401) Case 202121401 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated … 14 Jul 2022 Maladministration Connect Housing Association Limited (202003899) Case 202003899 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 14 Jul 2022 Partial Maladministration Cross Keys Homes Limited (202119455) Case 202119455 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 Jul 2022 Partial Maladministration Epping Forest District Council (202126995) Case 202126995 · Managing Relations The complaint is about the landlord’s handling of: A request from the resident. The formal complaint. 14 Jul 2022 Partial Maladministration Great Places Housing Association (202108239) Case 202108239 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns … 14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 14 Jul 2022 Reasonable Redress Livv Housing Group (202105660) Case 202105660 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels. 14 Jul 2022 Maladministration London Borough of Hackney (202107142) Case 202107142 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 14 Jul 2022 Partial Maladministration Thames Valley Housing Association Limited (202017036) Case 202017036 · Estate Management REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 13 Jul 2022 Maladministration London & Quadrant Housing Trust (202109210) Case 202109210 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and … 13 Jul 2022 Maladministration Metropolitan Thames Valley Housing (202200206) Case 202200206 · Financial The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts. 13 Jul 2022 Reasonable Redress Stafford & Rural Homes (202113034) Case 202113034 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works. 13 Jul 2022 Partial Maladministration Yorkshire Housing Limited (202104766) Case 202104766 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of … 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 12 Jul 2022 No Maladministration Gentoo Group Limited (202100778) Case 202100778 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge. 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 12 Jul 2022 No Maladministration Metropolitan Thames Valley Housing (202125396) Case 202125396 · Old Property Condition migrated-2025 The complaint is about the length of time that the landlord took to restore power to the resident’s property and … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.