Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202503830 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has health […]
Decision Case ID 202409485 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Following a kitchen refit, the resident reported that water was coming through […]
Decision Case ID 202332493 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in flat and is elderly. She reported […]
The landlord responded to stage 1 and stage 2 within its policy timeframes.
Decision Case ID 202427252 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenant Date 31 March 2026 Background The landlord has listed that it has […]
Decision Case ID 202401973 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The landlord installed new gates outside the resident’s property and […]
Decision Case ID 202403119 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident reported ongoing issues of […]
Decision Case ID 202520731 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The landlord is aware the resident […]
Decision Case ID 202526950 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The property is a house with 2 bathrooms, one in […]
Decision Case ID 202227743 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 August 2026 Background The resident lives with her teenage son who has learning and […]
Decision Case ID 202336992 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a flat which is located within […]
Decision Case ID 202347137 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 March 2026 Background The resident has been the leaseholder […]
Decision Case ID 202502857 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The property is a ground-floor maisonette. […]
Decision Case ID 202402353 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident complained about the landlord’s handling of […]
Decision Case ID 202405347 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 March 2026 Background The resident lives in a block of flats served […]
Decision Case ID 202411325 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a 6th floor flat in the landlord’s […]
Decision Case ID 202346967 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident had reported […]
Decision Case ID 202401966 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202502192 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident told the landlord in August 2024 […]
Decision Case ID 202331438 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident lives in a 1 bed flat within […]
Decision Case ID 202314014 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Assured Tenancy Date 28 March 2026 Background The resident reported a leak from the roof, which was […]
Decision Case ID 202413105 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a top floor flat. Her tenancy […]
Decision Case ID 202331899 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secured Tenancy Date 27 March 2026 Background From late 2021 the resident was reporting noise […]
Decision Case ID 202329267 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s delay in repairing damage to […]
Decision Case ID 202452944 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident is unhappy with the […]
Decision Case ID 202406400 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident reported damp and mould […]
Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident complained to the landlord after […]
Decision Case ID 202329894 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a […]
Decision Case ID 202400925 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident complained that the landlord failed […]
Decision Case ID 202544263 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The property is a 2-bedroom […]
Decision Case ID 202414674 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a block […]
Decision Case ID 202348512 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a problem with a blocked […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
Decision Case ID 202405984 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident has tilt and turn windows in her home. […]
The landlord closed the complaint prematurely at stage 1 of its process. Its stage 2 response lacked detail and did not reflect on its handling of the matter at stage 1. It also did not demonstrate any learning.
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up […]
Decision Case ID 202316588 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background In early 2023 the resident […]
Decision Case ID 202401272 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident lived in a 2-bedroom property with her partner and […]
Decision Case ID 202503999 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a communal radiator repair on 24 […]
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
Decision Case ID 202327117 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s response to issues with antisocial […]
Decision Case ID 202415044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 March 2026 Background In April 2022, the resident purchased the shared ownership […]
Decision Case ID 202400573 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained about the landlord’s handling of reported anti-social […]
Decision Case ID 202535167 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported a leak in her kitchen to the […]
Decision Case ID 202409634 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives in a 3-bedroom […]
Decision Case ID 202527096 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has reported leaks from the property above hers since […]
Decision Case ID 202312961 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in a ground floor flat. She […]
Decision Case ID 202405951 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 March 2026 Background The resident raised a complaint on 19 March 2024 as […]
Decision Case ID 202537579 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives with her young daughter in a second-floor […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |