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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 30 Oct 2024 Partial Maladministration ForHousing Limited (202347494) Case 202347494 · Managing Relations The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202303694) Case 202303694 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202315550) Case 202315550 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control … 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 30 Oct 2024 Maladministration Incommunities Limited (202228889) Case 202228889 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the … 30 Oct 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202305132) Case 202305132 · Managing Relations The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint. 30 Oct 2024 Maladministration Lambeth Council (202308257) Case 202308257 · Managing Relations The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling. 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202220367) Case 202220367 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309142) Case 202309142 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling. 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311061) Case 202311061 · Managing Relations The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling. 30 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202335724) Case 202335724 · Information and data management The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his … 30 Oct 2024 Maladministration Midland Heart Limited (202225725) Case 202225725 · Managing Relations The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling. 30 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202217436) Case 202217436 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of a leak. 30 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202303081) Case 202303081 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed … 30 Oct 2024 Partial Maladministration Onward Homes Limited (202311212) Case 202311212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. … 30 Oct 2024 No Maladministration Paragon Asra Housing Limited (202225705) Case 202225705 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy … 30 Oct 2024 Partial Maladministration Peabody Trust (202335709) Case 202335709 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman … 30 Oct 2024 Maladministration Southwark Council (202346339) Case 202346339 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. … 30 Oct 2024 Severe Maladministration Sovereign Network Homes (202341137) Case 202341137 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress, damp and mould. 30 Oct 2024 No Maladministration Stockport Homes Limited (202329004) Case 202329004 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance. 30 Oct 2024 Maladministration Stoke-on-Trent City Council (202233104) Case 202233104 · Managing Relations The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at … 30 Oct 2024 Maladministration The Guinness Partnership Limited (202228193) Case 202228193 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202402421) Case 202402421 · Estate Management This complaint is about the landlord’s handling of: 30 Oct 2024 Maladministration Torus62 Limited (202310616) Case 202310616 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. … 30 Oct 2024 Partial Maladministration Town and Country Housing (202400473) Case 202400473 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of concerns with the condition of … 30 Oct 2024 Maladministration Wakefield And District Housing Limited (202336653) Case 202336653 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. … 30 Oct 2024 Partial Maladministration Your Housing Group Limited (202233147) Case 202233147 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the … 29 Oct 2024 Partial Maladministration Believe Housing Limited (202312112) Case 202312112 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports … 29 Oct 2024 Maladministration Birmingham City Council (202347195) Case 202347195 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence … 29 Oct 2024 Partial Maladministration Crawley Borough Council (202309971) Case 202309971 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). … 29 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202337118) Case 202337118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 29 Oct 2024 Outside Jurisdiction LiveWest Homes Limited (202308250) Case 202308250 · Information and data management The complaint is about the landlord’s: 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 29 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202346194) Case 202346194 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207309) Case 202207309 · Information and data management The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202231233) Case 202231233 · Financial The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. … 29 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202335919) Case 202335919 · Financial The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the … 29 Oct 2024 Partial Maladministration Peabody Trust (202300367) Case 202300367 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report … 29 Oct 2024 Outside Jurisdiction Peabody Trust (202305369) Case 202305369 · Health and Safety (inc. building safety) The complaint is about: 29 Oct 2024 No Maladministration Rochdale Boroughwide Housing Limited (202307467) Case 202307467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour. 29 Oct 2024 Maladministration Sanctuary Housing Association (202307070) Case 202307070 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. … 29 Oct 2024 Maladministration Sovereign Network Group (202204683) Case 202204683 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The …