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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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26 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200141) Case 202200141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s transfer application. The … 26 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202219689) Case 202219689 · Managing Relations The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling. 26 Sep 2023 Manchester City Council (202215624) Case 202215624 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns … 26 Sep 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202122318) Case 202122318 · ASB/Abuse/Nuisance REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Sep 2023 Partial Maladministration Peabody Trust (202117274) Case 202117274 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 26 Sep 2023 Maladministration Stoke-on-Trent City Council (202222040) Case 202222040 · Managing Relations The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. … 26 Sep 2023 Partial Maladministration The Guinness Partnership Limited (202219858) Case 202219858 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window … 25 Sep 2023 Maladministration Lewisham Council (202202999) Case 202202999 · Managing Relations The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent … 25 Sep 2023 No Maladministration North Tyneside Council (202219748) Case 202219748 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a … 25 Sep 2023 Maladministration One Vision Housing Limited (202205703) Case 202205703 · Estate Management The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building … 25 Sep 2023 No Maladministration One Vision Housing Limited (202216643) Case 202216643 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and vibration. 25 Sep 2023 Reasonable Redress Places for People Group Limited (202220651) Case 202220651 · Moving/Buying/Selling Home The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom … 25 Sep 2023 Maladministration Royal Borough Of Greenwich (202225827) Case 202225827 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 25 Sep 2023 No Maladministration Your Housing Limited (202205147) Case 202205147 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related … 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 22 Sep 2023 Maladministration Lambeth Council (202204121) Case 202204121 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary … 22 Sep 2023 No Maladministration NSAH (Alliance Homes) Limited (202214183) Case 202214183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and … 22 Sep 2023 Maladministration Optivo (now Southern Housing) (202214149) Case 202214149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour. 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 22 Sep 2023 Maladministration Royal Borough Of Greenwich (202221543) Case 202221543 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and … 22 Sep 2023 No Maladministration Thirteen Housing Group Limited (202216797) Case 202216797 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 22 Sep 2023 Reasonable Redress Waltham Forest Council (202209449) Case 202209449 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of subsidence in her garden. 21 Sep 2023 Partial Maladministration Camden Council (202106293) Case 202106293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common … 21 Sep 2023 London & Quadrant Housing Trust (L&Q) (202209191) Case 202209191 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint. 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202109843) Case 202109843 · Financial This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202116366) Case 202116366 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. … 21 Sep 2023 Maladministration Optivo (now Southern Housing) (202212113) Case 202212113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the … 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 21 Sep 2023 Maladministration Sovereign Network Homes (202217762) Case 202217762 · Financial REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Sep 2023 Maladministration Stonewater Limited (202221583) Case 202221583 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling. 21 Sep 2023 Maladministration West Kent Housing Association (202117684) Case 202117684 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at … 21 Sep 2023 Partial Maladministration Women’s Pioneer Housing Limited (202112905) Case 202112905 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 20 Sep 2023 Maladministration East End Homes Limited (202014929) Case 202014929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The … 20 Sep 2023 Partial Maladministration ForHousing Limited (202115718) Case 202115718 · Managing Relations The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated … 20 Sep 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202219545) Case 202219545 · Estate Management The complaint is regarding the landlord’s; Decision to reduce the number of disabled parking bays in the basement carpark of … 20 Sep 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202223221) Case 202223221 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to and subsequent replacement of the resident’s boiler. Complaint handling. 20 Sep 2023 No Maladministration Notting Hill Genesis (NHG) (202217131) Case 202217131 · Estate Management The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response … 20 Sep 2023 Maladministration Peabody Trust (202118747) Case 202118747 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 20 Sep 2023 Partial Maladministration Sanctuary Housing Association (202201710) Case 202201710 · Financial The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the … 20 Sep 2023 Maladministration Torus62 Limited (202220330) Case 202220330 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs. 19 Sep 2023 Maladministration Birmingham City Council (202204968) Case 202204968 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint. 19 Sep 2023 Partial Maladministration Bromford Housing Group Limited (202128099) Case 202128099 · Managing Relations The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including … 19 Sep 2023 Maladministration Epping Forest District Council (202215006) Case 202215006 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 19 Sep 2023 Maladministration Great Places Housing Association (202207825) Case 202207825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap. 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom …