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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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1 Aug 2022 No Maladministration South Tyneside Council (202124095) Case 202124095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority … 1 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202012550) Case 202012550 · Managing Relations The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion … 1 Aug 2022 Partial Maladministration Westminster City Council (202111322) Case 202111322 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint. 29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 29 Jul 2022 Partial Maladministration Catalyst Housing Limited (202101599) Case 202101599 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation … 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour. 29 Jul 2022 Maladministration Kingston upon Hull City Council (202124741) Case 202124741 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 29 Jul 2022 Maladministration Lambeth Council (202124358) Case 202124358 · Information and data management The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The … 29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 29 Jul 2022 Partial Maladministration Newlon Housing Trust (202014809) Case 202014809 · Estate Management REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2022 No Maladministration NSAH (Alliance Homes) Limited (202118648) Case 202118648 · Managing Relations The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 Maladministration Royal Borough of Kensington and Chelsea (202124640) Case 202124640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works. 29 Jul 2022 Partial Maladministration Southern Housing Group Limited (202107232) Case 202107232 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; … 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 29 Jul 2022 No Maladministration The Riverside Group Limited (202000460) Case 202000460 · Financial The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs … 29 Jul 2022 Partial Maladministration Trafford Housing Trust Limited (202125041) Case 202125041 · Financial The complaint is about: 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs … 29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 28 Jul 2022 Partial Maladministration A2Dominion Housing Group Limited (202007813) Case 202007813 · Managing Relations This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in … 28 Jul 2022 Maladministration Catalyst Housing Limited (202014330) Case 202014330 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling … 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 28 Jul 2022 Maladministration Nottingham City Homes Registered Provider Limited (202126630) Case 202126630 · Managing Relations The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about … 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 28 Jul 2022 Partial Maladministration Orbit Housing Association Limited (201813089) Case 201813089 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling. 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident … 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 27 Jul 2022 Partial Maladministration Optivo (202101144) Case 202101144 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 26 Jul 2022 Partial Maladministration Karbon Homes Limited (202113542) Case 202113542 · Estate Management The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the … 26 Jul 2022 Maladministration Leeds City Council (202105184) Case 202105184 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property. 26 Jul 2022 Reasonable Redress Notting Hill Genesis (202012006) Case 202012006 · Managing Relations This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its … 26 Jul 2022 Maladministration Platform Housing Group Limited (202120865) Case 202120865 · Estate Management The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords … 26 Jul 2022 Reasonable Redress Tower Hamlets Homes (202121885) Case 202121885 · Old Property Condition migrated-2025 The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’. 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 25 Jul 2022 No Maladministration Jigsaw Homes Tameside (202108701) Case 202108701 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 22 Jul 2022 Partial Maladministration Jewish Community Housing Association Limited (202010619) Case 202010619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of … 22 Jul 2022 No Maladministration Sovereign Housing Association Limited (202103368) Case 202103368 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to: 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record … 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property. 21 Jul 2022 Partial Maladministration Lambeth Council (202012280) Case 202012280 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to … 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to …