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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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31 Aug 2021 Partial Maladministration Home Group Limited (202006923) Case 202006923 · Estate Management The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s … 31 Aug 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202004776) Case 202004776 · Managing Relations This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on … 31 Aug 2021 Partial Maladministration Islington Council (202013257) Case 202013257 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 31 Aug 2021 Maladministration Luton Borough Council (202013316) Case 202013316 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 31 Aug 2021 No Maladministration Metropolitan Housing Trust Limited (202010486) Case 202010486 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of works needed to the resident’s boiler. 31 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202013128) Case 202013128 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling. 31 Aug 2021 Partial Maladministration Nottingham Community Housing Association Limited (201905934) Case 201905934 · Estate Management The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ … 31 Aug 2021 Partial Maladministration One Housing Group Limited (202014350) Case 202014350 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal … 31 Aug 2021 Reasonable Redress Peabody Trust (202015071) Case 202015071 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the … 31 Aug 2021 Reasonable Redress Peabody Trust (202016801) Case 202016801 · Managing Relations The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling. 31 Aug 2021 Partial Maladministration Peabody Trust (202101023) Case 202101023 · Old Property Condition migrated-2025 This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202010332) Case 202010332 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202015725) Case 202015725 · Financial The complaint is about the landlord’s response to the resident’s reports about: 27 Aug 2021 Maladministration Birmingham City Council (202015613) Case 202015613 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units. 27 Aug 2021 Outside Jurisdiction Bournemouth Churches Housing Association Limited (202002952) Case 202002952 · Information and data management The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection. 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 27 Aug 2021 No Maladministration Optivo (202010971) Case 202010971 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response … 27 Aug 2021 No Maladministration Paradigm Housing Group Limited (202017400) Case 202017400 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and … 27 Aug 2021 Reasonable Redress Peabody Trust 2018 (202006390) Case 202006390 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 27 Aug 2021 Reasonable Redress Sanctuary Housing Association (201914140) Case 201914140 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. … 26 Aug 2021 No Maladministration Abri Group Limited (202012122) Case 202012122 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Maladministration Metropolitan Housing Trust Limited (202014736) Case 202014736 · Financial The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202104657) Case 202104657 · Managing Relations The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202010926) Case 202010926 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202013067) Case 202013067 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed … 26 Aug 2021 Reasonable Redress Sanctuary Housing Association (202015763) Case 202015763 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property. 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 26 Aug 2021 Outside Jurisdiction Southern Housing Group Limited (202016172) Case 202016172 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 26 Aug 2021 Reasonable Redress Thrive Homes Limited (202100890) Case 202100890 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered. 25 Aug 2021 Outside Jurisdiction Bernicia Group (202106739) Case 202106739 · Financial The complaint is about the level of rent. 25 Aug 2021 Partial Maladministration Bristol City Council (202009132) Case 202009132 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of … 25 Aug 2021 Outside Jurisdiction Estuary Housing Association Limited (202107783) Case 202107783 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for an injury. 25 Aug 2021 No Maladministration Haringey Council (202104095) Case 202104095 · Old Property Condition migrated-2025 The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door. 25 Aug 2021 Mediation Leeds City Council (202015686) Case 202015686 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the shed. 25 Aug 2021 Partial Maladministration Midland Heart Limited (202012874) Case 202012874 · Financial The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s … 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 25 Aug 2021 Partial Maladministration Vivid Housing Limited (202005530) Case 202005530 · Estate Management The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s … 25 Aug 2021 Outside Jurisdiction Waltham Forest Council (202103705) Case 202103705 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works. 25 Aug 2021 Partial Maladministration Wandsworth Council (202010348) Case 202010348 · Financial The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of … 24 Aug 2021 No Maladministration Birmingham City Council (202011984) Case 202011984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of blocked toilets. 24 Aug 2021 Mediation Clarion Housing Association Limited (202100303) Case 202100303 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of reoccurring roof leak. 24 Aug 2021 No Maladministration Connexus Homes Limited (202007836) Case 202007836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s tenancy sign-up. 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 24 Aug 2021 Outside Jurisdiction Newlon Housing Trust (202108218) Case 202108218 · Occupancy Rights The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights. 24 Aug 2021 Mediation Sanctuary Housing Association (202104708) Case 202104708 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered … 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.