Westminster City Council (202111760)
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Clarion Housing Association Limited (202101705)
The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a …
Leeds City Council (202106197)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202103674)
This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); handling of repairs to the property’s windows and doors; complaint …
London & Quadrant Housing Trust (202114580)
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
Metropolitan Thames Valley Housing (202117717)
The complaint is about the landlord’s handling of: Repairs to the resident’s heating and hot water system and the level of compensation offered. The associated complaint.
Shepherds Bush Housing Association Limited (202106094)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
Canterbury City Council (202011397)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.
Charnwood Borough Council (202111440)
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to …
Citizen Housing (202125268)
The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.
Croydon Churches Housing Association Limited (202006660)
The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its offer of compensation.
Metropolitan Thames Valley Housing (202201003)
The complaint is about the landlord’s handling of remedial repairs following a leak.
Two Rivers Housing (202127014)
The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.
Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
Clarion Housing Association Limited (202117113)
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
Islington Council (202016425)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Shepherds Bush Housing Association Limited (202107472)
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.
Vivid Housing Limited (202125975)
The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
East Devon District Council (202113709)
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
Lambeth Council (202002809)
The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s decision to replace a communal lock at the property, including …
London Borough of Brent (202112043)
The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a gate and CCTV. The landlord’s handling of reports of noise, smoke, and odours from neighbouring commercial premises. The landlord’s handling and enforcement of waste management on …
London Borough of Hounslow (202118241)
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
Royal Borough of Kensington and Chelsea (202113652)
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Hammersmith and Fulham Council (202109186)
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202201700)
The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.
Southern Housing Group Limited (202200250)
The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)
Kingston upon Thames Council (202116746)
REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (202005440)
The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. Communal antisocial behaviour (‘ASB’).
Notting Hill Genesis (202118481)
The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.
Peabody Trust (202106252)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.
Slough Borough Council (202111823)
The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal doors, the resident’s reports of fly tipping and to the resident’s concerns regarding communal cleaning. The resident’s request for information regarding service charges. The resident’s concern about asbestos .
Tamworth Borough Council (202119843)
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
Tower Hamlets Homes (202102916)
The complaint is about: The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) and noise reports. The landlord’s complaint handling.
EMH Housing and Regeneration Limited (202112835)
This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage repairs reported by the resident; the resident’s reports of window and door repairs needed to improve his security; the resident’s concerns about high electricity charges.
Leeds City Council (202116723)
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Tower Hamlets Homes (202122790)
The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his property.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
Islington Council (202200850)
The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on file The landlord’s complaint handling.
London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
Sanctuary Housing Association (202100264)
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)