Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Maladministration Sanctuary Housing Association (202418488) Case 202418488 · Managing Relations Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November … 25 Nov 2025 Partial Maladministration Sanctuary Housing Association (202428785) Case 202428785 · Managing Relations Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Southern Housing (202331162) Case 202331162 · Managing Relations Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Stonewater Limited (202423293) Case 202423293 · ASB/Abuse/Nuisance Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 25 Nov 2025 Maladministration Torus62 Limited (202341651) Case 202341651 · ASB/Abuse/Nuisance Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration Watford Community Housing Trust (202207230) Case 202207230 · Financial Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 No Maladministration West Kent Housing Association (202338269) Case 202338269 · ASB/Abuse/Nuisance Decision Case ID 202338269 Decision type Investigation Landlord West Kent Housing Association Landlord type Housing Association Occupancy Other Date 24 … 25 Nov 2025 Maladministration Worthing Homes Limited (202407292) Case 202407292 · ASB/Abuse/Nuisance Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Partial Maladministration Amplius Living (202332134) Case 202332134 · Managing Relations Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Mediation Clarion Housing Association Limited (202339075) Case 202339075 · Responsive repairs/activity Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Nov 2025 Maladministration Clarion Housing Association Limited (202432689) Case 202432689 · Managing Relations Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202329800) Case 202329800 · Managing Relations Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership … 24 Nov 2025 Partial Maladministration Estuary Housing Association Limited (202430696) Case 202430696 · ASB/Abuse/Nuisance Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Nov 2025 Maladministration GreenSquareAccord Limited (202504098) Case 202504098 · Responsive repairs/activity Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Home Group Limited (202428899) Case 202428899 · Managing Relations Decision Case ID 202428899 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 … 24 Nov 2025 Maladministration London Borough of Croydon (202405151) Case 202405151 · Local Authority / ALMO or TMO Decision Case ID 202405151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London Borough of Lambeth (202500618) Case 202500618 · Local Authority / ALMO or TMO Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London & Quadrant Housing Trust (202338305) Case 202338305 · Managing Relations Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202507040) Case 202507040 · ASB/Abuse/Nuisance Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration North Tyneside Council (202415425) Case 202415425 · Managing Relations Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Nov 2025 Partial Maladministration North West Leicestershire District Council (202506976) Case 202506976 · Managing Relations Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 24 Nov 2025 Partial Maladministration Notting Hill Genesis (202334327) Case 202334327 · Financial Decision Case ID 202334327 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 24 … 24 Nov 2025 Partial Maladministration Ocean Housing Limited (202440604) Case 202440604 · Managing Relations Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 24 Nov 2025 Maladministration One Housing Group Limited (202341847) Case 202341847 · Managing Relations Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration One Vision Housing Limited (202503628) Case 202503628 · ASB/Abuse/Nuisance Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Onward Homes Limited (202422387) Case 202422387 · Managing Relations Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202431209) Case 202431209 · Managing Relations Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Southern Housing (202432188) Case 202432188 · Managing Relations Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Reasonable Redress Stonewater Limited (202329861) Case 202329861 · Estate Management Decision Case ID 202329861 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 … 24 Nov 2025 Maladministration Stonewater Limited (202505383) Case 202505383 · Managing Relations Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Vivid Housing Limited (202347588) Case 202347588 · Managing Relations Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202428948) Case 202428948 · Managing Relations Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration Clarion Housing Association Limited (202428301) Case 202428301 · Health and Safety (inc. building safety) Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Partial Maladministration English Rural Housing Association Limited (202443526) Case 202443526 · Financial Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202419667) Case 202419667 · Managing Relations Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 Maladministration London Borough of Islington (202429991) Case 202429991 · ASB/Abuse/Nuisance Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Newham (202326788) Case 202326788 · Local Authority / ALMO or TMO Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Tower Hamlets (202432413) Case 202432413 · Health and Safety (inc. building safety) Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy … 21 Nov 2025 Maladministration London & Quadrant Housing Trust (202430309) Case 202430309 · Managing Relations Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy …