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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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7 Nov 2024 Maladministration Canterbury City Council (202403136) Case 202403136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. … 7 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202212172) Case 202212172 · Managing Relations The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s … 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 7 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321860) Case 202321860 · Managing Relations REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 7 Nov 2024 Maladministration Norwich City Council (202316688) Case 202316688 · Managing Relations The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of … 7 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202228253) Case 202228253 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports about damage caused by the landlord’s installation of cabling. reports of … 7 Nov 2024 Maladministration One Housing Group Limited (202301094) Case 202301094 · Managing Relations This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman … 7 Nov 2024 No Maladministration Orbit Group Limited (202227519) Case 202227519 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202322626) Case 202322626 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 Partial Maladministration Peabody Trust (202329536) Case 202329536 · Managing Relations The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling. 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 7 Nov 2024 Maladministration Royal Borough Of Greenwich (202214272) Case 202214272 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the … 7 Nov 2024 No Maladministration Southern Housing (202224276) Case 202224276 · Estate Management This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door. 7 Nov 2024 Maladministration St Albans City and District Council (202306122) Case 202306122 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void … 7 Nov 2024 Maladministration Stonewater Limited (202233380) Case 202233380 · Estate Management The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s … 7 Nov 2024 Reasonable Redress Stonewater Limited (202403307) Case 202403307 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. … 7 Nov 2024 Partial Maladministration Wandsworth Council (202233941) Case 202233941 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front … 6 Nov 2024 Maladministration Amplius Living (202232404) Case 202232404 · Old Estate Management categories The complaint is about the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning … 6 Nov 2024 Partial Maladministration Camden Council (202308451) Case 202308451 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and … 6 Nov 2024 Partial Maladministration Dover District Council (202313200) Case 202313200 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of … 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Partial Maladministration Home Group Limited (202400122) Case 202400122 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, … 5 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202200445) Case 202200445 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered … 5 Nov 2024 Maladministration Islington Council (202328211) Case 202328211 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have … 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 5 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231070) Case 202231070 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316601) Case 202316601 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated … 5 Nov 2024 Reasonable Redress Onward Homes Limited (202228606) Case 202228606 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property. 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 4 Nov 2024 Partial Maladministration Broadacres Housing Association Limited (202324054) Case 202324054 · Managing Relations The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff. 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 4 Nov 2024 Maladministration Harlow District Council (202403926) Case 202403926 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the … 4 Nov 2024 Reasonable Redress Town and Country Housing (202226449) Case 202226449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leaks, damp and mould. 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 1 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202232021) Case 202232021 · Financial The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information … 1 Nov 2024 Maladministration Islington Council (202234324) Case 202234324 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 1 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303780) Case 202303780 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The … 1 Nov 2024 Maladministration Peabody Trust (202233518) Case 202233518 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property … 31 Oct 2024 Partial Maladministration Amplius Living (202311022) Case 202311022 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police … 31 Oct 2024 Partial Maladministration Birmingham City Council (202304660) Case 202304660 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of … 31 Oct 2024 No Maladministration Brunelcare (202230790) Case 202230790 · Estate Management The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in … 31 Oct 2024 Maladministration Camden Council (202305735) Case 202305735 · Old Complaints Handling categories The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 Partial Maladministration East Devon District Council (202336310) Case 202336310 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its …