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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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23 Aug 2022 Reasonable Redress Notting Hill Genesis (202121009) Case 202121009 · Managing Relations The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) … 23 Aug 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202112342) Case 202112342 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the … 22 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202101814) Case 202101814 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property … 22 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202126465) Case 202126465 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling. 22 Aug 2022 Reasonable Redress Ongo Homes Limited (202124519) Case 202124519 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system. 22 Aug 2022 Partial Maladministration Orbit Group Limited (202200204) Case 202200204 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the … 22 Aug 2022 Partial Maladministration Richmondshire District Council (202104410) Case 202104410 · Old Property Condition migrated-2025 This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January … 22 Aug 2022 No Maladministration Thirteen Housing Group Limited (202126558) Case 202126558 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy … 22 Aug 2022 No Maladministration Wakefield And District Housing Limited (202123680) Case 202123680 · Occupancy Rights The complaint is about the landlord’s request for the resident to rehouse her pet cat. 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 Reasonable Redress Beyond Housing Limited (202118761) Case 202118761 · Financial The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy. 19 Aug 2022 Partial Maladministration Cannock Chase District Council (202106467) Case 202106467 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his … 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 19 Aug 2022 Maladministration Metropolitan Thames Valley Housing (202005143) Case 202005143 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints … 19 Aug 2022 Maladministration Network Homes Limited (202125240) Case 202125240 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden … 19 Aug 2022 No Maladministration Newlon Housing Trust (202123300) Case 202123300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of pests in her home. 19 Aug 2022 Maladministration Onward Homes Limited (202107346) Case 202107346 · Estate Management The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint … 19 Aug 2022 Outside Jurisdiction Tower Hamlets Homes (202205210) Case 202205210 · Financial The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil … 18 Aug 2022 Maladministration Haringey Council (202106442) Case 202106442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 18 Aug 2022 No Maladministration Innisfree Housing Association Limited (202112421) Case 202112421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 18 Aug 2022 Partial Maladministration Sanctuary Housing Association (202016075) Case 202016075 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. … 18 Aug 2022 No Maladministration Tower Hamlets Homes (202200653) Case 202200653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her … 18 Aug 2022 Partial Maladministration Wolverhampton City Council (202113087) Case 202113087 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the … 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 17 Aug 2022 Reasonable Redress Hammersmith and Fulham Council (202204059) Case 202204059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof repairs. 17 Aug 2022 No Maladministration Jigsaw Homes Tameside (202106221) Case 202106221 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response … 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a … 17 Aug 2022 Reasonable Redress Notting Hill Genesis (202105526) Case 202105526 · Managing Relations This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports … 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 17 Aug 2022 Partial Maladministration Vivid Housing Limited (202120265) Case 202120265 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed … 17 Aug 2022 Reasonable Redress Wandle Housing Association Limited (202120180) Case 202120180 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for a mutual exchange. 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 16 Aug 2022 Partial Maladministration Catalyst Housing Limited (202114965) Case 202114965 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the … 16 Aug 2022 Maladministration Peabody Trust (202016218) Case 202016218 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of … 16 Aug 2022 Partial Maladministration Sanctuary Housing Association (202014997) Case 202014997 · ASB/Abuse/Nuisance The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy … 16 Aug 2022 Maladministration Southwark Council (202118163) Case 202118163 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in … 16 Aug 2022 Maladministration The Riverside Group Limited (202113445) Case 202113445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the … 16 Aug 2022 Outside Jurisdiction Thurrock Council (202116791) Case 202116791 · Managing Relations REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s … 16 Aug 2022 No Maladministration Your Housing Limited (202113237) Case 202113237 · Estate Management The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about … 15 Aug 2022 No Maladministration Bristol City Council (202127683) Case 202127683 · Financial The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 15 Aug 2022 No Maladministration Hammersmith and Fulham Council (202127081) Case 202127081 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl. 15 Aug 2022 Maladministration Havering Council (202112977) Case 202112977 · Managing Relations REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2022 Maladministration Leeds City Council (202125900) Case 202125900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her … 15 Aug 2022 Partial Maladministration Town and Country Housing (202121309) Case 202121309 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being … 15 Aug 2022 Mediation Unity Housing Association Limited (202102206) Case 202102206 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its …