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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 705 of 16,595 decisions

Decisions

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26 Jan 2026 No Maladministration London & Quadrant Housing Trust (202523925) Case 202523925 · Managing Relations Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Midland Heart Limited (202431475) Case 202431475 · Old Complaints Handling categories Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Notting Hill Genesis (202414839) Case 202414839 · Managing Relations Decision Case ID 202414839 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Octavia Housing (202417526) Case 202417526 · Health and Safety (inc. building safety) Decision Case ID 202417526 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 … 26 Jan 2026 Partial Maladministration Orbit Housing Association Limited (202405060) Case 202405060 · Managing Relations Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Origin Housing Limited (202522698) Case 202522698 · Managing Relations The landlord acknowledged the delay in providing its complaint responses, recognised its failings and apologised. It also offered proportionate compensation. 26 Jan 2026 Partial Maladministration Platform Housing Group Limited (202418480) Case 202418480 · Health and Safety (inc. building safety) Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Plus Dane Housing Limited (202500381) Case 202500381 · Managing Relations Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Sanctuary Housing Association (202440898) Case 202440898 · Estate Management Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202339192) Case 202339192 · Managing Relations Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202443674) Case 202443674 · Managing Relations Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Maladministration The Guinness Partnership Limited (202515797) Case 202515797 · Managing Relations Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Together Housing Association Limited (202400435) Case 202400435 · Managing Relations Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration A2Dominion Housing Group Limited (202439590) Case 202439590 · Financial Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Jan 2026 Maladministration Anchor Hanover Group (202438469) Case 202438469 · Managing Relations Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration Citizen Housing Group Limited (202522330) Case 202522330 · Health and Safety (inc. building safety) Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration City of Wolverhampton Council (202519716) Case 202519716 · Local Authority / ALMO or TMO Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Reasonable Redress GreenSquareAccord Limited (202401599) Case 202401599 · Managing Relations Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January … 23 Jan 2026 Maladministration London Borough of Enfield (202339314) Case 202339314 · Local Authority / ALMO or TMO Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 … 23 Jan 2026 Maladministration London Borough of Lambeth (202436408) Case 202436408 · Local Authority / ALMO or TMO Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Maladministration London & Quadrant Housing Trust (202507884) Case 202507884 · Managing Relations Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Reasonable Redress Notting Hill Genesis (202314921) Case 202314921 · Health and Safety (inc. building safety) The landlord did not handle the complaint in line with the Code. It apologised and offered appropriate compensation. 23 Jan 2026 Partial Maladministration Onward Homes Limited (202406580) Case 202406580 · Managing Relations Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration Paragon Asra Housing Limited (202422829) Case 202422829 · ASB/Abuse/Nuisance Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Peabody Trust (202450052) Case 202450052 · Managing Relations Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January … 23 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202312143) Case 202312143 · ASB/Abuse/Nuisance Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration London Borough of Lewisham (202509103) Case 202509103 · Local Authority / ALMO or TMO Decision Case ID 202509103 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 Maladministration London & Quadrant Housing Trust (202500555) Case 202500555 · Health and Safety (inc. building safety) Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Jan 2026 Partial Maladministration Origin Housing Limited (202438970) Case 202438970 · ASB/Abuse/Nuisance Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Jan 2026 Maladministration Southern Housing (202445986) Case 202445986 · Managing Relations Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 No Maladministration Clarion Housing Association Limited (202215163) Case 202215163 · Managing Relations Decision Case ID 202215163 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Partial Maladministration London Borough of Croydon (202436719) Case 202436719 · Local Authority / ALMO or TMO Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Maladministration London Borough of Islington (202331207) Case 202331207 · Local Authority / ALMO or TMO Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …