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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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12 Oct 2023 Maladministration Aster Group Limited (202221546) Case 202221546 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s … 12 Oct 2023 Partial Maladministration Camden Council (202115129) Case 202115129 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and maintenance of the … 12 Oct 2023 Maladministration ForHousing Limited (202118101) Case 202118101 · Managing Relations The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling. 12 Oct 2023 Maladministration GreenSquareAccord Limited (202124467) Case 202124467 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling. 12 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202114130) Case 202114130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB) The … 12 Oct 2023 Maladministration Optivo (now Southern Housing) (202205605) Case 202205605 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for repairs including damp and mould. Response to the … 12 Oct 2023 Maladministration Peabody Trust (202013606) Case 202013606 · Estate Management The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the … 12 Oct 2023 Maladministration Platform Housing Group Limited (202127655) Case 202127655 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and … 12 Oct 2023 Partial Maladministration Sovereign Network Homes (202216167) Case 202216167 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of two leaks: A leak from the bathroom, which affected the … 11 Oct 2023 Maladministration Midland Heart Limited (202212883) Case 202212883 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a … 11 Oct 2023 Outside Jurisdiction Newlon Housing Trust (202119350) Case 202119350 · Health and Safety (inc. building safety) The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May … 11 Oct 2023 Maladministration One Housing Group Limited (202218187) Case 202218187 · Financial The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance. 11 Oct 2023 Reasonable Redress Stonewater Limited (202202095) Case 202202095 · Occupancy Rights The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy. 11 Oct 2023 Maladministration The Guinness Partnership Limited (202122236) Case 202122236 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints … 11 Oct 2023 Maladministration The Guinness Partnership Limited (202225242) Case 202225242 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate … 11 Oct 2023 Partial Maladministration Wandsworth Council (202208283) Case 202208283 · Financial The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for … 10 Oct 2023 Maladministration East Midlands Housing Group Limited (202116351) Case 202116351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ … 10 Oct 2023 Partial Maladministration Irwell Valley Housing Association Limited (202220172) Case 202220172 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to … 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 10 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202126775) Case 202126775 · Financial The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs. 10 Oct 2023 No Maladministration One Vision Housing Limited (202116972) Case 202116972 · Financial The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its … 10 Oct 2023 No Maladministration Teign Housing (202113413) Case 202113413 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s … 10 Oct 2023 No Maladministration Wealden District Council (202120942) Case 202120942 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide … 9 Oct 2023 Partial Maladministration Golding Homes Limited (202211641) Case 202211641 · Managing Relations This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of … 9 Oct 2023 Partial Maladministration Hackney Council (202210294) Case 202210294 · Managing Relations The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling. 9 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202003750) Case 202003750 · Managing Relations The complaint is about the landlord’s handling of: 9 Oct 2023 Maladministration Peabody Trust (202120467) Case 202120467 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in … 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Partial Maladministration Anchor Hanover Group (202210139) Case 202210139 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a … 6 Oct 2023 Partial Maladministration Camden Council (202232069) Case 202232069 · Financial The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the … 6 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202119820) Case 202119820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against … 6 Oct 2023 No Maladministration Clarion Housing Association Limited (202215486) Case 202215486 · ASB/Abuse/Nuisance REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Oct 2023 Partial Maladministration First Choice Homes Oldham Limited (202104917) Case 202104917 · Financial The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of … 6 Oct 2023 Outside Jurisdiction Harlow District Council (202210843) Case 202210843 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 6 Oct 2023 Maladministration Livin Housing Limited (202225907) Case 202225907 · ASB/Abuse/Nuisance The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy … 6 Oct 2023 Partial Maladministration Moat Homes Limited (202123201) Case 202123201 · Financial The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; … 6 Oct 2023 No Maladministration North Tyneside Council (202301137) Case 202301137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen. 6 Oct 2023 Maladministration Orbit Group Limited (202219418) Case 202219418 · Managing Relations The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 6 Oct 2023 Maladministration The Guinness Partnership Limited (202214534) Case 202214534 · Managing Relations The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling. 5 Oct 2023 Reasonable Redress Hyde Housing Association Limited (202112348) Case 202112348 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to … 5 Oct 2023 Maladministration Lambeth Council (202221323) Case 202221323 · Managing Relations The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has … 5 Oct 2023 Maladministration London Borough of Hillingdon (202201619) Case 202201619 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs. 5 Oct 2023 Maladministration Stonewater Limited (202121185) Case 202121185 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 4 Oct 2023 Partial Maladministration Havering Council (202119533) Case 202119533 · Information and data management The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of … 4 Oct 2023 Partial Maladministration Incommunities Limited (202118294) Case 202118294 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to … 4 Oct 2023 Maladministration Leeds City Council (202201981) Case 202201981 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request … 4 Oct 2023 No Maladministration LiveWest Homes Limited (202121410) Case 202121410 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the resident’s mutual exchange.