Peabody Trust (202112807)
The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
Royal Borough of Kensington and Chelsea (202120109)
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Sovereign Housing Association Limited (202014672)
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
Stoke-on-Trent City Council (202113456)
The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.
Thames Valley Housing Association Limited (202115301)
The complaint is about:
The Guinness Partnership Limited (202200377)
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s …
Vivid Housing Limited (202104383)
The complaint concerns how the landlord allocated the parking bays for the resident’s property.
Wandle Housing Association Limited (202115426)
The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.
A2Dominion Housing Group Limited (202110737)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
Aster Group Limited (202112898)
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202011026)
The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.
Clarion Housing Association Limited (202114070)
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.
Housing 21 (202107347)
The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area.
Islington Council (202116052)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Silva Homes Limited (202125865)
The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.
Soho Housing Association Limited (202111856)
The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.
Stroud District Council (202126000)
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
The Riverside Group Limited (202109918)
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.
Bournville Village Trust (202125427)
The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
Clarion Housing Association Limited (201914561)
The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202109355)
The complaint is about the landlord’s response to the residents’ reports of drain blockages.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Lambeth Council (202108805)
The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.
Leeds City Council (202100672)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.
Livv Housing Group (202002814)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Thames Valley Housing Association Limited (201906959)
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
The Cambridge Housing Society Limited (202125794)
The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.
Tower Hamlets Homes (202200036)
The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.
Wandsworth Council (202112083)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.
Camden Council (201905616)
This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance door report of the conduct of its staff resident’s reports of anti- social behaviour and hygiene issues from Flat A.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Housing 21 (202017589)
The complaint is about the landlord’s handling of the resident’s reports of: Concerns about Covid-19 advice and safety. Concerns about fire safety due to fire doors being left propped open. Concerns about the costs of a handy person service.
Peabody Trust (202009028)
The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the service charges paid by the resident and the level of the landlord’s management fee. The landlord’s handling of the formal complaint.
Stafford & Rural Homes (202110240)
This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be transferred. the related complaint.
The Guinness Partnership Limited (202127330)
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
Warwickshire Rural Housing Association Limited (202120658)
The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this.
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
London Borough of Croydon (202109511)
The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.
Sanctuary Housing Association (202122653)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
The Riverside Group Limited (202110871)
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
Torus62 Limited (202103586)
The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality of maintenance work the landlord had completed to his building.
Town and Country Housing (202108830)
This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of asbestos roof tiles and damage to potentially asbestos containing materials in her ceiling. Her request that the landlord cover her accommodation costs if she vacated the property …
Hammersmith and Fulham Council (202109799)
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.
Hammersmith and Fulham Council (202115349)
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
Haringey Council (202107523)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
Hyde Housing Association Limited (202102491)
This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of ASB by her neighbours. Allegations of ASB made about the resident by her neighbours. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (202123112)
The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of repairs to a leak under the resident’s bath and its handling of follow-on works.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)