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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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30 Sep 2021 Maladministration Slough Borough Council (202014280) Case 202014280 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling. 30 Sep 2021 Maladministration St Basil’s (202009400) Case 202009400 · Abbeyfield This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised access … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 30 Sep 2021 Outside Jurisdiction Thanet District Council (202104827) Case 202104827 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 30 Sep 2021 Maladministration Waltham Forest Council (202015034) Case 202015034 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns the complainant raised about succession rights. 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 29 Sep 2021 No Maladministration Chelmer Housing Partnership Limited (202001978) Case 202001978 · ASB/Abuse/Nuisance REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration Great Places Housing Association (202003896) Case 202003896 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The … 29 Sep 2021 Maladministration Hammersmith and Fulham Council (202013981) Case 202013981 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her. 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 29 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202017452) Case 202017452 · Financial The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling … 29 Sep 2021 Maladministration Shepherds Bush Housing Association Limited (202005721) Case 202005721 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the … 28 Sep 2021 Maladministration LiveWest Homes Limited (202104369) Case 202104369 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). … 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, … 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 28 Sep 2021 No Maladministration Vale of Aylesbury Housing Trust Limited (201912723) Case 201912723 · ASB/Abuse/Nuisance This complaint is about: 28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 27 Sep 2021 Partial Maladministration Magenta Living (202011206) Case 202011206 · Managing Relations The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door. 27 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202015295) Case 202015295 · Old Property Condition migrated-2025 The resident complains about how the landlord handled her reports of repairs needed to the wet room. 27 Sep 2021 Outside Jurisdiction Newlon Housing Trust (202102602) Case 202102602 · Financial The complaint is about the level of rent the resident is being charged. 27 Sep 2021 Partial Maladministration Paragon Asra Housing Limited (202102094) Case 202102094 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling. 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 27 Sep 2021 Reasonable Redress Sanctuary Housing Association (202109211) Case 202109211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated … 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property. 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 24 Sep 2021 Outside Jurisdiction Clarion Housing Association Limited (202102434) Case 202102434 · Financial The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment. 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative … 23 Sep 2021 Outside Jurisdiction Aster Communities (202017599) Case 202017599 · Financial The complaint concerns: 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 23 Sep 2021 Outside Jurisdiction Hyde Housing Association Limited (202103486) Case 202103486 · Estate Management The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease. 23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 23 Sep 2021 Mediation Somerset West and Taunton Council (202106296) Case 202106296 · Managing Relations The complaint is in relation to the resident’s reports of issues with staff conduct. 23 Sep 2021 Partial Maladministration Town and Country Housing (202100667) Case 202100667 · Managing Relations REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Sep 2021 Outside Jurisdiction GreenSquareAccord Limited (202103826) Case 202103826 · Occupancy Rights The complaint concerns the fulfilment of the terms of a self-build scheme. 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 22 Sep 2021 Mediation Milton Keynes Council (202016940) Case 202016940 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202013079) Case 202013079 · Occupancy Rights The complaint concerns the landlord’s refusal to grant permission for the property to be converted. 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202108267) Case 202108267 · Information and data management The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took …