Slough Borough Council (202014280)
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
St Basil’s (202009400)
This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised access to his flat.
Stockport Homes Limited (202000437)
The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should have been identified by the landlord’s mutual exchange inspection. How the landlord handled the formal complaint.
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Walsall Housing Group Limited (202009396)
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
Waltham Forest Council (202015034)
The complaint is about the landlord’s handling of concerns the complainant raised about succession rights.
Whitefriars Housing Group Limited (201910096)
REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Arun District Council (202012616)
The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe and the amount of compensation offered. The landlord’s complaints handling. A representative has been acting on the resident’s behalf when dealing with this Service and the landlord. For the sake …
Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Chelmer Housing Partnership Limited (202001978)
REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Great Places Housing Association (202003896)
The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The landlord’s response to the resident’s reports of staff conduct. The landlord’s handling of the installation of a shower and floor coverings.
Hammersmith and Fulham Council (202013981)
The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.
Hightown Housing Association Limited (201915457)
The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of his report of a leak in his bathroom. The resident …
London & Quadrant Housing Trust (202017452)
The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling of the resident’s enquiries and complaint.
Shepherds Bush Housing Association Limited (202005721)
REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Living Limited (202008903)
The complaint is about the landlord’s handling of boiler repairs at the property.
The Riverside Group Limited (202012509)
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
LiveWest Homes Limited (202001044)
This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the resident about asbestos in the property; property insulation works; the related complaint.
LiveWest Homes Limited (202104369)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). The effect of the ASB on the resident’s health.
One Manchester Limited (201913776)
The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system.
The Guinness Partnership Limited (202006419)
The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.
Vale of Aylesbury Housing Trust Limited (201912723)
This complaint is about:
Wiltshire Council (202105591)
The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response to the leaseholder’s request for repairs or compensation to cover the resulting damage to her property.
Anchor Hanover Group (202014722)
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
Birmingham City Council (202005140)
The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint handling.
Haringey Council (202007715)
This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.
Harrow Council (202014348)
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling.
Magenta Living (202011206)
The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door.
Metropolitan Housing Trust Limited (202015295)
The resident complains about how the landlord handled her reports of repairs needed to the wet room.
Newlon Housing Trust (202102602)
The complaint is about the level of rent the resident is being charged.
Paragon Asra Housing Limited (202102094)
The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling.
Places for People Group Limited (202008282)
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Sanctuary Housing Association (202109211)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.
Sandwell Metropolitan Borough Council (202004582)
This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise nuisance. This complaint is also about the landlord’s complaint handling.
Trafford Housing Trust Limited (202015189)
The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.
Waltham Forest Council (202101903)
The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Eastbourne Borough Council (202014000)
The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative accommodation. Handling of the resident’s reports of antisocial behaviour (ASB). Complaints handling.
Aster Communities (202017599)
The complaint concerns:
Hyde Housing Association Limited (202013293)
The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.
Hyde Housing Association Limited (202103486)
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
Leeds City Council (201914467)
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
Somerset West and Taunton Council (202106296)
The complaint is in relation to the resident’s reports of issues with staff conduct.
Town and Country Housing (202100667)
REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
GreenSquareAccord Limited (202103826)
The complaint concerns the fulfilment of the terms of a self-build scheme.
Lambeth Council (201914310)
This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.
London & Quadrant Housing Trust (202015079)
The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the subsequent repairs to the resident’s property. The landlord’s associated complaint handling.
Milton Keynes Council (202016940)
The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected
Notting Hill Genesis (202013079)
The complaint concerns the landlord’s refusal to grant permission for the property to be converted.
Notting Hill Genesis (202108267)
The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)