Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the window hinge. His email address being blocked. This Service has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed.
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a leak into the property and subsequent damp and mould. Reports of works required to the windows. Associated complaint.
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response to the resident's reports of noise caused by contractors and …
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking hot water tap. Associated complaint.
The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of correspondence from the resident. response to the resident’s request for a hard copy of the tenancy agreement. respon se to the resident’s complaint about the conduct of a member of …
This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in 2020. The Ombudsman has also investigated the landlord’s handling of …
The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.
The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.
The complaint is about the landlord’s handling of roof repairs and associated leaks.
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of repairs to the resident’s property including the front door, the back door, electrical sockets, kitchen cupboards, structural works undertaken by a previous tenant, no air vents, rotten floorboards, rotten felt roofs on outhouses and a bay window, damaged plasterwork, and uneven paving …
The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s: decision not to conduct a further inspection of the resident’s front door. complaint handling.
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following a leak. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its supported living accommodation residents being vetted, checked on, and provided with support. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system.
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint.
The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |