A2Dominion Housing Group Limited (202325326)
The complaint is about the landlord’s handling of:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
B3 Living Limited (202123802)
The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports made against her. response to her request to move to an alternative property. complaint handling.
Clarion Housing Association Limited (202226322)
The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202332403)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.
Home Group Limited (202319542)
The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her concerns about the cleaning that was undertaken following the leak. The level of compensation offered by the landlord. The Ombudsman has also considered the landlord’s complaint handling.
Lewes District Council (202329611)
The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.
London Borough of Brent (202225032)
This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat above. Response to a request for insurance details in relation to the internal damage to the resident’s property as a result of the leak from the flat above. Handling of …
London Borough of Croydon (202303078)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202322044)
The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202003616)
The complaint is about the handling of repairs to the resident’s windows.
London & Quadrant Housing Trust (L&Q) (202305058)
The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of compensation it subsequently offered her. Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202402829)
The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about the behaviour of the landlord’s employees. The Ombudsman has also considered the landlord’s handling of the complaint.
Manchester City Council (202315682)
The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly the clear communal areas section. The resident’s concerns about the removal, and return of personal items stored in communal areas of the building.
Metropolitan Thames Valley Housing (MTV) (202222052)
The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202222214)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated complaints.
Metropolitan Thames Valley Housing (MTV) (202411277)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Ongo Homes Limited (202310887)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.
Orbit Housing Association Limited (202322831)
The resident’s complaint is about the landlord’s handling of repairs to the wetroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Orwell Housing Association Limited (202326522)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an extractor fan in the bathroom. The landlord’s response to the resident’s reports of damaged possessions caused by mould and by paint splashes during redecorating. The landlord’s handling of the associated …
Royal Borough Of Greenwich (202408593)
The complaint is about the landlord’s handling of repairs to the property.
Sanctuary Housing Association (202337623)
REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.
Colchester City Council (202300696)
The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202402976)
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
Karbon Homes Limited (202337281)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Peabody Trust (202318053)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Richmond Housing Partnership Limited (202317372)
The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting in the building. This service has also considered the landlord’s complaint handling.
Stevenage Borough Council (202342284)
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Thrive Homes Limited (202414519)
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Trent & Dove Housing Limited (202230178)
The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.
Westminster City Council (202233439)
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
A2Dominion Housing Group Limited (202404479)
The complaint is about the landlord’s handling of window repairs.
Clarion Housing Association Limited (202302128)
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Gateshead Metropolitan Borough Council (202337941)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
Hightown Housing Association Limited (202348167)
The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.
Hyde Housing Association Limited (202348333)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Leeds City Council (202340244)
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202323467)
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.
One Vision Housing Limited (202306170)
The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the landlord’s handling of the complaint.
Plus Dane Housing Limited (202300413)
The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request for information to show how the service charges, sinking fund and sales surcharges are calculated and administered. The Ombudsman has also considered the landlord’s complaint handling.
Retirement Lease Housing Association (RLHA) (202307482)
The complaint is about the landlord’s response to the resident’s request to sublet the property.
Sanctuary Housing Association (202318899)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The associated complaint.
Southwark Council (202319618)
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Sovereign Network Group (202327333)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
Your Housing Group Limited (202308167)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Your Housing Group Limited (202321447)
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
A2Dominion Housing Group Limited (202410443)
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
City of Westminster Council (202404101)
This complaint is about the landlord’s handling of reports of water ingress at the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)