Octavia Housing (202306380)
The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Ongo Homes Limited (202310362)
The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.
Onward Homes Limited (202223887)
The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the communal areas, including: A burst pipe in the basement area. Issues with the communal front door not being secure and the intercom failing. Damp and mould in the communal areas. …
Peabody Trust (202214350)
The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.
Places for People Group Limited (202218714)
The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202232643)
The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.
The Riverside Group Limited (202300886)
The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring costs.
Aster Group Limited (202230046)
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
Camden Council (202307298)
The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.
Camden Council (202409306)
The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout her home.
Dacorum Borough Council (202335702)
The complaint is about the landlord's handling of the resident's reports of damp and mould.
Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
Lambeth Council (202220339)
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.
London Borough of Hillingdon (202308454)
The complaint is about the landlord’s handling of roofing works.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202310369)
The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint.
Norwich City Council (202400012)
The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.
Paragon Asra Housing Limited (202234137)
The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint.
Paragon Asra Housing Limited (202345554)
The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent repairs to: Damaged floor tiles which contained asbestos. Leak/roof issue. Cracked toilet. Cracked walls. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202217880)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
Peabody Trust (202311049)
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.
Sage Housing Limited (202331546)
The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).
Southwark Council (202300853)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.
The Guinness Partnership Limited (202329063)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.
Trident Housing Association Limited (202230288)
The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.
Aster Group Limited (202304972)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
Barnsley Metropolitan Borough Council (202322792)
The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.
Charnwood Borough Council (202222678)
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
Clarion Housing Association Limited (202307928)
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
Clarion Housing Association Limited (202403710)
The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202228594)
This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.
Great Places Housing Association (202303133)
The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the landlord’s contractors. The Ombudsman has also considered the landlord’s associated complaint handling.
Hammersmith and Fulham Council (202402102)
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
Haringey London Borough Council (202204866)
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202403124)
The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and mould. Reports of inappropriate staff conduct. The resident’s request for a management transfer. The associated complaint.
London Borough of Lambeth (202331497)
The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Stonewater Limited (202344467)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Riverside Group Limited (202221136)
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The Riverside Group Limited (202321149)
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
Tower Hamlets Community Housing (202401189)
The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and communal area and requests for information relating to the repairs. Complaint handling.
Trident Housing Association Limited (202214982)
The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.
Brighton and Hove City Council (202408882)
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and associated repairs. Reports of repair issues relating to electrics. Reports of repair issues with a kitchen worktop.
Bromford Housing Group Limited (202348137)
The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the related repairs. Associated complaint.
Camden Council (202226501)
The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.
Camden Council (202344159)
The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Futures Housing Group Limited (202234026)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202234316)
The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202123785)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202342805)
The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)