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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 No Maladministration Kingston upon Hull City Council (202118928) Case 202118928 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler. 9 Sep 2022 Partial Maladministration Livv Housing Group (202125700) Case 202125700 · Old Property Condition migrated-2025 The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled … 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 8 Sep 2022 Maladministration Chelmer Housing Partnership Limited (202113954) Case 202113954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 6 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202122065) Case 202122065 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint. 6 Sep 2022 Maladministration Westminster City Council (202102498) Case 202102498 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour. 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 5 Sep 2022 Partial Maladministration Tower Hamlets Homes (202120234) Case 202120234 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint. 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 4 Sep 2022 Outside Jurisdiction Clarion Housing Association Limited (202205716) Case 202205716 · Managing Relations REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called … 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 2 Sep 2022 No Maladministration Camden Council (202125295) Case 202125295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it. 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Salix Homes Limited (202119049) Case 202119049 · Estate Management The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property. 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 1 Sep 2022 Maladministration Lambeth Council (202105690) Case 202105690 · Managing Relations REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202106939) Case 202106939 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (201909566) Case 201909566 · ASB/Abuse/Nuisance The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 1 Sep 2022 No Maladministration Trent & Dove Housing Limited (202123724) Case 202123724 · Managing Relations The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the … 31 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202120037) Case 202120037 · Managing Relations The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot … 31 Aug 2022 No Maladministration Anchor Hanover Group (202124720) Case 202124720 · Managing Relations The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling. 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and … 31 Aug 2022 Maladministration Basildon Borough Council (202107854) Case 202107854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter … 31 Aug 2022 Outside Jurisdiction Birmingham City Council (202111917) Case 202111917 · Old Property Condition migrated-2025 The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Partial Maladministration Haringey Council (202100487) Case 202100487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 31 Aug 2022 Reasonable Redress LiveWest Homes Limited (202015987) Case 202015987 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is … 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 31 Aug 2022 Reasonable Redress Midland Heart Limited (202110765) Case 202110765 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of kitchen repairs. 31 Aug 2022 No Maladministration Midland Heart Limited (202121035) Case 202121035 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said … 31 Aug 2022 No Maladministration Network Homes Limited (202112541) Case 202112541 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside … 31 Aug 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202009510) Case 202009510 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding … 31 Aug 2022 No Maladministration NSAH (Alliance Homes) Limited (201811350) Case 201811350 · Managing Relations The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her … 31 Aug 2022 Partial Maladministration Paragon Asra Housing Limited (202109830) Case 202109830 · Estate Management The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following …