Home Group Limited (202015188)
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202121737)
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Islington Council (202118103)
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
Kingston upon Hull City Council (202118928)
The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.
Livv Housing Group (202125700)
The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.
Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Chelmer Housing Partnership Limited (202113954)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated complaints handling.
Connect Housing Association Limited (202012071)
The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the Landlord’s contractors. Resident’s request to have her daughter or son …
Hyde Housing Association Limited (202126119)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, re-tiling, installing the resident’s new toilet. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202105979)
The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.
Clarion Housing Association Limited (201916107)
The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Kingston upon Thames Council (202116740)
This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; The landlord’s response to the resident’s reported communal repairs; The …
Metropolitan Thames Valley Housing (202122065)
The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint.
Westminster City Council (202102498)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour.
Lewes District Council (202110510)
The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.
London Borough of Hackney (201715166)
The resident’s complaint is about the landlord’s handling of repairs and his complaint.
Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
Tower Hamlets Homes (202120234)
The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.
Westminster City Council (202126442)
The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.
Wokingham Borough Council (202108469)
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
A2Dominion Housing Group Limited (202126092)
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
Camden Council (202125295)
The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it.
Nuneaton and Bedworth Borough Council (202104867)
This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.
Salix Homes Limited (202119049)
The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.
Southwark Council (202102649)
The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.
Waverley Borough Council (202119471)
The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.
Eastbourne Borough Council (202112042)
The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to the resident’s reports of damp and mould. The landlord’s handling of the installation of a kitchen extractor fan. The landlord’s complaints handling.
Lambeth Council (202105690)
REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Paragon Asra Housing Limited (202106939)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including whether the landlord has considered her vulnerabilities when assessing whether she should be rehoused. An infestation of pests.
The Guinness Partnership Limited (201909566)
The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and vermin. The landlord’s complaint handling.
The Guinness Partnership Limited (202126272)
The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman has also considered the landlord’s complaint handling in relation to the resolution it offered.
Trent & Dove Housing Limited (202123724)
The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate PPE when entering the property.
A2Dominion Housing Group Limited (202120037)
The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.
Anchor Hanover Group (202124720)
The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling.
Barking and Dagenham Council (202005996)
The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and request to be transferred to another property due to safety concerns. The related complaint.
Basildon Borough Council (202107854)
The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202111917)
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
Clarion Housing Association Limited (202109659)
The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.
Dudley Metropolitan Borough Council (202005287)
The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.
Haringey Council (202100487)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing assessment. The resident’s request for rehousing.
Hyde Housing Association Limited (202103910)
This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.
LiveWest Homes Limited (202015987)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.
London & Quadrant Housing Trust (202016578)
The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling.
Midland Heart Limited (202110765)
The complaint is about the landlord’s handling of kitchen repairs.
Midland Heart Limited (202121035)
The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said led to their spread.
Network Homes Limited (202112541)
The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside his flat, with a wall.
Nottingham City Homes Registered Provider Limited (202009510)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to the heating system (including the radiators), front and rear doors, …
NSAH (Alliance Homes) Limited (201811350)
The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her TV aerial, lack of utilities and drainage. Anti-social behaviour. A pest infestation. Staff conduct including the level of support and reports to the police and interference with her benefits. The …
Paragon Asra Housing Limited (202109830)
The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following a report from the resident. The associated formal complaint into this matter.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)