Abri Group Limited (202003525)
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202101750)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; the related complaint.
Hyde Housing Association Limited (202009363)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.
Lewes District Council (202107984)
The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.
Notting Hill Genesis (202103280)
This complaint is about how the landlord responded to a request to renew a parking permit.
Nuneaton and Bedworth Borough Council (202103294)
The complaint concerns the landlord’s decision not to renew the resident’s kitchen.
Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
Royal Borough of Kensington and Chelsea (202015182)
The landlord’s response to damaged caused to the property following a leak.
Lambeth Council (201907737)
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
London & Quadrant Housing Trust (202002452)
This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid in 2016/17 and 2017/18.
Hackney Council (202102201)
This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.
Moat Homes Limited (202104430)
The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal areas of his building. The landlord’s response to the resident’s reports about the standard of the cyclical painting and decoration to his building’s communal areas. The landlord’s response to the …
Southern Housing Group Limited (202008692)
The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202006592)
The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.
Hyde Housing Association Limited (202012406)
The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Midland Heart Limited (202100495)
The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.
Southern Housing Group Limited (202108927)
The complaint is about: -
Wolverhampton City Council (202102875)
The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202002423)
The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.
London & Quadrant Housing Trust (202103839)
The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of disturbed asbestos in the roof tiles and pipework serving her property. The formal complaint into these matters.
Southern Housing Group Limited (202100501)
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
Home Group Limited (202107035)
The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.
Metropolitan Housing Trust Limited (201916108)
The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.
Metropolitan Housing Trust Limited (202014988)
The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of the resident’s staircasing request. The landlord’s associated complaint handling.
Platform Housing Group Limited (202108975)
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
A2Dominion Housing Group Limited (202005635)
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
Birmingham City Council (202009772)
The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.
Birmingham City Council (202105351)
The complaint is about the landlord's handling of repairs to the resident's gas fire.
Bristol City Council (202012416)
The complaint is about the landlord’s response to the resident’s reports about:
Camden Council (202015151)
This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The resident’s request to be re-housed c. The landlord’s complaint handling
Catalyst Housing Limited (202003611)
This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.
Citizen Housing (202017420)
The complaint is about the level of compensation offered to the resident for repair delays and lack of communication.
CityWest Homes (201806551)
The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. The landlord’s complaint handling and communication.
Clarion Housing Association Limited (202012576)
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Ealing Council (201910837)
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (201910352)
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
Hyde Housing Association Limited (202005388)
The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.
London & Quadrant Housing Trust (202003604)
This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The landlord’s overall management of the servicing of the heat interface units (HIUs). The landlord’s decision to reintroduce a heating and water charge.
London & Quadrant Housing Trust (202007697)
The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.
London & Quadrant Housing Trust (202014685)
This complaint is about the landlords handling of the resident’s: Reports of overgrown trees depositing debris in his garden. Reports of boiler repairs in October 2020. Request for assistance with the costs of home improvements/disability adaptations. Subsequent formal complaint. Reports of the effects the boiler and tree issues had on …
Moat Homes Limited (202015230)
The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.
Nottingham Community Housing Association Limited (202005518)
The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. The operative’s conduct.
Notting Hill Genesis (202100770)
REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Home Ownership Limited (201907483)
The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects to the communal areas. The residents’ complaint about its poor communication and management of the property. The residents’ concerns raised about the NHBC warranty.
Plus Dane Housing Limited (202102052)
The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External doors. Bathroom.
Rochdale Boroughwide Housing Limited (202108118)
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not allocate the proposed property to the resident following the collapse of the mutual exchange.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)