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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to … 16 Jan 2025 Maladministration Lewisham Council (202344524) Case 202344524 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the … 16 Jan 2025 Partial Maladministration London Borough of Lambeth (202333409) Case 202333409 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 16 Jan 2025 Partial Maladministration Luton Borough Council (202316649) Case 202316649 · Information and data management The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury … 16 Jan 2025 Reasonable Redress Midland Heart Limited (202400462) Case 202400462 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 16 Jan 2025 No Maladministration Richmond Housing Partnership Limited (202306902) Case 202306902 · Financial The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant … 16 Jan 2025 No Maladministration Southampton City Council (202220421) Case 202220421 · Old Property Condition categories The complaint is about the resident’s report of repairs to the heating system and the associated charge. 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 16 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202229032) Case 202229032 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered … 16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Maladministration London Borough of Hillingdon (202402457) Case 202402457 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould. 15 Jan 2025 Maladministration London Borough of Hounslow (202218743) Case 202218743 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints … 15 Jan 2025 Maladministration Oadby and Wigston Borough Council (202345185) Case 202345185 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman … 15 Jan 2025 Outside Jurisdiction Peabody Trust (202225229) Case 202225229 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a roof leak. 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 15 Jan 2025 Partial Maladministration Southern Housing (202401558) Case 202401558 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. … 15 Jan 2025 Maladministration Stevenage Borough Council (202307782) Case 202307782 · Estate Management The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The … 15 Jan 2025 Maladministration The Guinness Partnership Limited (202301313) Case 202301313 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman … 15 Jan 2025 Reasonable Redress Two Rivers Housing (202328582) Case 202328582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 15 Jan 2025 No Maladministration WATMOS Community Homes (202342321) Case 202342321 · Old Property Condition categories The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation. 15 Jan 2025 Maladministration Westward Housing Group Limited (202305098) Case 202305098 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a … 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Jan 2025 Maladministration Believe Housing Limited (202334553) Case 202334553 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation … 14 Jan 2025 Maladministration Curo Places Limited (202327315) Case 202327315 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the … 14 Jan 2025 Reasonable Redress Leeds Federated Housing Association Limited (202346159) Case 202346159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance. 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 14 Jan 2025 Partial Maladministration London Borough of Hackney (202314143) Case 202314143 · ASB/Abuse/Nuisance The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the … 14 Jan 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315924) Case 202315924 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the … 14 Jan 2025 Maladministration North Tyneside Council (202402980) Case 202402980 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has … 14 Jan 2025 Maladministration Notting Hill Genesis (NHG) (202420263) Case 202420263 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal … 14 Jan 2025 Partial Maladministration Sovereign Network Group (202301929) Case 202301929 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated … 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated … 13 Jan 2025 Maladministration Cheshire West and Chester Council (202407050) Case 202407050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s … 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 13 Jan 2025 Severe Maladministration Southern Housing (202325876) Case 202325876 · Managing Relations The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct … 13 Jan 2025 Maladministration Stonewater Limited (202309212) Case 202309212 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a … 13 Jan 2025 Maladministration Thirteen Housing Group Limited (202300616) Case 202300616 · Old Complaints Handling categories The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered … 13 Jan 2025 No Maladministration Tower Hamlets Homes (202312537) Case 202312537 · Managing Relations The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has … 10 Jan 2025 Maladministration Birmingham City Council (202405899) Case 202405899 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Maladministration Hexagon Housing Association Limited (202311582) Case 202311582 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 10 Jan 2025 Maladministration Leeds City Council (202408668) Case 202408668 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the property. 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 10 Jan 2025 Partial Maladministration Norwich City Council (202317762) Case 202317762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is …