Hammersmith and Fulham Council (202407684)
The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Harlow District Council (202319949)
The complaint is about the landlord’s response to the resident about the property condition and her repairs reports.
Hastoe Housing Association Limited (202405105)
The complaint is about:
Homes Plus Limited (202304014)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202409760)
The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has …
Lincolnshire Housing Partnership Limited (202310248)
The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
London Borough of Hammersmith and Fulham (202341738)
The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by the landlord to remove the scaffolding after completing the repairs. The landlord’s handling of the complaint. This investigation has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202347245)
The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint.
London & Quadrant Housing Trust (202406859)
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress from the roof. Complaint.
London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202408396)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
Longhurst Group Limited (202230894)
The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.
Muir Group Housing Association Limited (202214276)
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
Notting Hill Genesis (202316451)
REPORT COMPLAINT 202316451 Notting Hill Genesis (NHG) 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (202413112)
The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp and mould, and sewage related smells coming from her neighbour’s property. Request to transfer to another property.
Notting Hill Genesis (NHG) (202200827)
The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of her tenancy agreement. The resident’s service charge account management. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202222184)
The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has also considered the landlord’s complaint handling.
Orbit Group Limited (202310217)
The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.
Paradigm Housing Group Limited (202406125)
The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.
Paragon Asra Housing Limited (202347781)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. Repairs to the resident’s kitchen. Kitchen replacement. Exterior holes leading to pest infestation. Damp and mould in the bathroom. The complaint.
Paragon Asra Housing Limited (202405076)
The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.
Paragon Asra Housing Limited (202439058)
This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the property. Reports of outstanding communal repairs. Reports of pests. Reports of antisocial behaviour (ASB). Concerns about contractor conduct. Reports about issues with car parking facilities.
Peabody Trust (202304409)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304896)
The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This investigation also considers the landlord’s handling of the complaint.
Richmond Housing Partnership Limited (202232933)
The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further medical information.
Richmond Housing Partnership Limited (202325580)
The resident’s complaint is about the landlord’s handling of repairs to her shower.
Richmond Housing Partnership Limited (202329895)
The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs.
Richmond Housing Partnership Limited (202336264)
The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. The landlord's complaint handling.
Royal Borough Of Greenwich (202319710)
The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.
Sanctuary Housing Association (202327487)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202307419)
The complaint is about:
Southern Housing (202326160)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports of a draught from her bedroom window. Concerns about staff conduct.
Southern Housing (202409183)
This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting a property. Reports of the conduct of its staff member. Associated complaint.
Southwark Council (202118305)
The complaint is about the landlord’s complaint handling.
Southwark Council (202304414)
The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise from the flat above him. The position of the hot water pipes in the flat above him, which had caused his property to overheat. The Ombudsman will also investigate the …
Sovereign Network Group (202222122)
The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.
Sovereign Network Group (202407108)
The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a leak. the complaint.
Sovereign Network Homes (202328601)
The complaint is about the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s complaint.
Stonewater Limited (202403118)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation.
Tandridge District Council (202310711)
The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202220124)
The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint.
The Guinness Partnership Limited (202347387)
The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout his property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202402432)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.
The Guinness Partnership Limited (202410678)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation.
The Riverside Group Limited (202322978)
The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.
Thirteen Housing Group Limited (202331475)
The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.
Together Housing Association Limited (202300939)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)