London & Quadrant Housing Trust (L&Q) (202303052)
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202217946)
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
Stonewater Limited (202305679)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. Reports of ASB by a neighbour towards the resident. The related complaint.
The Guinness Partnership Limited (202335489)
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
Yorkshire Housing Limited (202304403)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).
Amplius Living (202305793)
The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.
Hammersmith and Fulham Council (202329196)
The complaint is about repairs to the banister at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202400857)
The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.
Tower Hamlets Homes (202306957)
The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.
Camden Council (202315806)
The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202327139)
The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.
Community Gateway Association Limited (202202470)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Paragon Asra Housing Limited (202303439)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.
Wandle Housing Association Limited (202412505)
The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider the landlord’s complaint handling.
Bristol City Council (202309819)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202211705)
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
MHS Homes Ltd (202322695)
The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for a housing transfer.
Places for People Group Limited (202300366)
The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, and for the landlord to relocate a radiator. Communal repairs …
The Havebury Housing Partnership (202301040)
The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202223130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint.
Midland Heart Limited (202301132)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Abri Group Limited (202314966)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
Accent Housing Limited (202309515)
The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges.
Accent Housing Limited (202347889)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Barnsbury Housing Association (202308415)
The complaint is about:
Barnsbury Housing Association (202439886)
The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s handling of its contractor reports concerning the cleanliness of the property, and the resident’s concerns about staff conduct.
Birmingham City Council (202348410)
REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202408574)
The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
Brentwood Borough Council (202315073)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Bristol City Council (202307720)
The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the landlord’s complaint handling.
Broxtowe Borough Council (202225014)
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
Bury Metropolitan Borough Council (202315189)
The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord’s handling of outstanding repairs . This includes repairs in relation to: A roof leak. Damp …
Camden Council (202305095)
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s report from 2021 for his property. Reports about repairs to the communal stairs, his front door, kitchen cupboards and flooring, as well as the large crack in the living room …
Camden Council (202310075)
The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the associated complaint.
Camden Council (202339236)
REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Camden Council (202401811)
The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Canterbury City Council (202109390)
The complaint is about the resident's concerns about:
Christian Action (Enfield) Housing Association Limited (202313329)
REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (202233485)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints handling.
Clarion Housing Association Limited (202305040)
The complaint is about the landlord’s management of parking on the resident’s estate.
Clarion Housing Association Limited (202314235)
The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.
Clarion Housing Association Limited (202320638)
The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated damp and mould in the property. asbestos in the ceilings. repairs to the heating and hot water in the property. a pest infestation. antisocial behaviour concerning a neighbour. a temporary …
Clarion Housing Association Limited (202401269)
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
Clarion Housing Association Limited (202419433)
The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.
Eastlight Community Homes Limited (202221657)
The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.
East Midlands Housing Group Limited (202403923)
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.
Great Places Housing Association (202313033)
The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)