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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 22 Jan 2025 Mediation London & Quadrant Housing Trust (L&Q) (202310865) Case 202310865 · Old Property Condition categories The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen. 22 Jan 2025 Maladministration Places for People Group Limited (202222037) Case 202222037 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s … 22 Jan 2025 Maladministration Southwark Council (202311558) Case 202311558 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be … 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 22 Jan 2025 Maladministration Wandle Housing Association Limited (202324441) Case 202324441 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking … 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Maladministration Bournemouth, Christchurch and Poole Council (202319629) Case 202319629 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. … 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 21 Jan 2025 No Maladministration Paragon Asra Housing Limited (202221406) Case 202221406 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint. 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman … 21 Jan 2025 Maladministration Southern Housing (202410354) Case 202410354 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould. 21 Jan 2025 Maladministration Sovereign Network Homes (202318203) Case 202318203 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. 21 Jan 2025 Maladministration Stroud District Council (202341939) Case 202341939 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and associated leaks. 21 Jan 2025 Maladministration Vico Homes Limited (202327370) Case 202327370 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the … 21 Jan 2025 Maladministration Vivid Housing Limited (202406134) Case 202406134 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 20 Jan 2025 Maladministration Camden Council (202308569) Case 202308569 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated. 20 Jan 2025 Partial Maladministration Islington Council (202400195) Case 202400195 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also … 20 Jan 2025 Maladministration London Borough of Hackney (202338451) Case 202338451 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. … 20 Jan 2025 Maladministration Orbit Housing Association Limited (202315965) Case 202315965 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following … 20 Jan 2025 Maladministration Peabody Trust (202108664) Case 202108664 · Information and data management The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 20 Jan 2025 Partial Maladministration Southern Housing (202329249) Case 202329249 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system. 20 Jan 2025 Reasonable Redress Vivid Housing Limited (202404623) Case 202404623 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint. 20 Jan 2025 Partial Maladministration West Kent Housing Association (202127636) Case 202127636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint. 17 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202329601) Case 202329601 · Information and data management The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We … 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 17 Jan 2025 Maladministration London Borough of Hackney (202407740) Case 202407740 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest … 17 Jan 2025 Maladministration London Borough of Lewisham (202314146) Case 202314146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling … 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 17 Jan 2025 Partial Maladministration Peabody Trust (202303458) Case 202303458 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The … 17 Jan 2025 Maladministration Reading Borough Council (202009966) Case 202009966 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling. 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 17 Jan 2025 Maladministration Torus62 Limited (202413004) Case 202413004 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports … 17 Jan 2025 Maladministration Wandle Housing Association Limited (202321331) Case 202321331 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report … 17 Jan 2025 Partial Maladministration Wiltshire Council (202346931) Case 202346931 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. … 16 Jan 2025 Maladministration Abri Group Limited (202225982) Case 202225982 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 16 Jan 2025 Maladministration Anchor Hanover Group (202304064) Case 202304064 · Financial The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. … 16 Jan 2025 Reasonable Redress Bassetlaw District Council (202311895) Case 202311895 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas … 16 Jan 2025 Maladministration Camden Council (202415803) Case 202415803 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies. 16 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202303720) Case 202303720 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also …