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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 28 Jan 2025 Maladministration Home Group Limited (202319542) Case 202319542 · Old Complaints Handling categories The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 28 Jan 2025 Maladministration London Borough of Lewisham (202322044) Case 202322044 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling. 28 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202003616) Case 202003616 · Old Property Condition categories The complaint is about the handling of repairs to the resident’s windows. 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305058) Case 202305058 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402829) Case 202402829 · Managing Relations The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about … 28 Jan 2025 Maladministration Manchester City Council (202315682) Case 202315682 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222052) Case 202222052 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports … 28 Jan 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202222214) Case 202222214 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202411277) Case 202411277 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Jan 2025 Maladministration Newark and Sherwood District Council (202404742) Case 202404742 · Old Complaints Handling categories The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has … 28 Jan 2025 No Maladministration Ongo Homes Limited (202310887) Case 202310887 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour. 28 Jan 2025 Partial Maladministration Orwell Housing Association Limited (202326522) Case 202326522 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an … 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 28 Jan 2025 Partial Maladministration Sanctuary Housing Association (202337623) Case 202337623 · Managing Relations REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Jan 2025 Maladministration Wandle Housing Association Limited (202304463) Case 202304463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has … 27 Jan 2025 Partial Maladministration Colchester City Council (202300696) Case 202300696 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. … 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 27 Jan 2025 Partial Maladministration Karbon Homes Limited (202337281) Case 202337281 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Maladministration London Borough of Newham (202307695) Case 202307695 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This … 27 Jan 2025 Partial Maladministration Peabody Trust (202318053) Case 202318053 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Stevenage Borough Council (202342284) Case 202342284 · Information and data management The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 27 Jan 2025 Partial Maladministration Trent & Dove Housing Limited (202230178) Case 202230178 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. … 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 Maladministration A2Dominion Housing Group Limited (202404479) Case 202404479 · Old Property Condition categories The complaint is about the landlord’s handling of window repairs. 24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 24 Jan 2025 Maladministration Hightown Housing Association Limited (202348167) Case 202348167 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building. 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 24 Jan 2025 Maladministration One Vision Housing Limited (202306170) Case 202306170 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back … 24 Jan 2025 Partial Maladministration Plus Dane Housing Limited (202300413) Case 202300413 · Financial The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request … 24 Jan 2025 No Maladministration Retirement Lease Housing Association (RLHA) (202307482) Case 202307482 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to sublet the property. 24 Jan 2025 Maladministration Sanctuary Housing Association (202318899) Case 202318899 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The … 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 24 Jan 2025 Maladministration Sovereign Network Group (202327333) Case 202327333 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Maladministration A2Dominion Housing Group Limited (202410443) Case 202410443 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling. 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Maladministration First Choice Homes Oldham Limited (202222875) Case 202222875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. … 23 Jan 2025 Maladministration One Vision Housing Limited (202328392) Case 202328392 · Old Estate Management categories This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed. 23 Jan 2025 Maladministration Orbit Group Limited (202310227) Case 202310227 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint. 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a …