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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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30 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202233657) Case 202233657 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Severe Maladministration Richmond Housing Partnership Limited (202346218) Case 202346218 · Old Property Condition categories The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs. 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 30 Jan 2025 Partial Maladministration Slough Borough Council (202308133) Case 202308133 · Financial The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint. 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Maladministration Southern Housing (202225108) Case 202225108 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the … 30 Jan 2025 Reasonable Redress Southern Housing (202301167) Case 202301167 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. … 30 Jan 2025 Maladministration Southwark Council (202304415) Case 202304415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff … 30 Jan 2025 Partial Maladministration Southwark Council (202413809) Case 202413809 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The … 30 Jan 2025 Maladministration Sovereign Network Group (202407321) Case 202407321 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 30 Jan 2025 Partial Maladministration Sovereign Network Homes (202343795) Case 202343795 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in … 30 Jan 2025 No Maladministration Sovereign Network Homes (Former Network Homes) (202313652) Case 202313652 · Financial The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided … 30 Jan 2025 Maladministration Stonewater Limited (202305000) Case 202305000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Partial Maladministration Swindon Borough Council (202411511) Case 202411511 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request … 30 Jan 2025 Maladministration Town and Country Housing (202337583) Case 202337583 · Old Complaints Handling categories The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202217253) Case 202217253 · Information and data management The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202230608) Case 202230608 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint. 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202321753) Case 202321753 · Information and data management The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman … 29 Jan 2025 Maladministration A2Dominion Housing Group Limited (202413921) Case 202413921 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202307215) Case 202307215 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306793) Case 202306793 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint. 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202308080) Case 202308080 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint. 29 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222100) Case 202222100 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of … 29 Jan 2025 Maladministration Mid Suffolk District Council (202338776) Case 202338776 · Old Complaints Handling categories REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2025 Maladministration Notting Hill Genesis (202332671) Case 202332671 · Financial The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 29 Jan 2025 Maladministration Royal Borough Of Greenwich (202338787) Case 202338787 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 29 Jan 2025 Maladministration Southern Housing (202311483) Case 202311483 · Old Complaints Handling categories The complaint is about: The time taken for the landlord to replace the resident’s front door. The landlord’s complaint handling. 29 Jan 2025 Maladministration Southern Housing (202312602) Case 202312602 · Old Complaints Handling categories The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal … 29 Jan 2025 Partial Maladministration Southwark Council (202409950) Case 202409950 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative … 29 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202234692) Case 202234692 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the … 29 Jan 2025 Partial Maladministration Town and Country Housing (202301922) Case 202301922 · Managing Relations The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The … 29 Jan 2025 Partial Maladministration Vivid Housing Limited (202316020) Case 202316020 · Financial The complaint is about the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns raised in relation … 29 Jan 2025 No Maladministration Willow Tree Housing Partnership Limited (202317198) Case 202317198 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s … 29 Jan 2025 Partial Maladministration Yorkshire Housing Limited (202311148) Case 202311148 · Financial The complaint is about the level of compensation awarded by the landlord relating to its handling of damp and mould. … 28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202226322) Case 202226322 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s …