GreenSquareAccord Limited (202226726)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202410454)
The landlord’s handling of the resident’s reports of anti social behaviour (ASB).
Jigsaw Homes Group Limited (202319303)
The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.
Karibu Community Homes Limited (202317421)
The complaint is about the landlord’s handling of an ant infestation.
Leeds City Council (202324820)
REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Brent (202319729)
The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report also considers the landlord’s complaint handling.
London Borough of Ealing (202341189)
The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202213537)
The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222811)
REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Metropolitan Thames Valley Housing (MTV) (202312081)
The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs to the resident’s front and back doors. The Ombudsman has also considered: The landlord’s record keeping. The landlord’s complaint handling.
Orbit Group Limited (202316893)
The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.
Rotherham Metropolitan Borough Council (202316705)
The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s complaint handling.
Southwark Council (202227222)
The complaint is about the landlord’s handling of major works and associated repairs.
Stonewater Limited (202311789)
The complaint is about the landlord’s handling of the resident’s reports of pest control issues.
The Guinness Partnership Limited (202309509)
The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.
Irwell Valley Housing Association Limited (202414276)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Nottingham Community Housing Association Limited (202315244)
The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block.
Orbit Group Limited (202230007)
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.
Orbit Group Limited (202307509)
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
Southwark Council (202234723)
The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.
Sovereign Network Group (202300796)
The complaint is about the landlord's handling of reports of a smell in the property.
TBG Open Door Limited (202316362)
REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Welwyn Hatfield Borough Council (202218237)
This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.
Welwyn Hatfield Borough Council (202334065)
The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.
Amplius Living (202311863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Bournemouth, Christchurch and Poole Council (202232665)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This Service has also considered the landlord’s complaint handling.
City of Doncaster Council (202339564)
The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.
Clarion Housing Association Limited (202312013)
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202311069)
The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The tile had broken her car windscreen and she wanted compensation for this. She had concerns about a staff members conduct. The Ombudsman has also investigated the landlord’s complaint handling.
Incommunities Limited (202310528)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Incommunities Limited (202315840)
The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
Islington Council (202303962)
The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports of damp and mould. Request for compensation for damage to her personal belongings and energy bills. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Camden Council (202305961)
The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.
London Borough of Hackney (202342205)
The complaint is about: the impact of repair issues on the resident’s household’s health. the landlord’s handling of: repairs to resolve water ingress to the front door and the request for a bath to be installed. damp and mould repairs. We have also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (202318787)
The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202314074)
This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and of damage caused by its contractors. Handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202316978)
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
Mid Devon District Council (202304164)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. Associated complaint.
Odu-Dua Housing Association Limited (202317449)
The complaint is about the landlord’s handling of the resident’s transfer application.
Peabody Trust (202213232)
The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.
Peabody Trust (202300324)
The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint.
Progress Housing Association Limited (including Reside Housing) (202309317)
The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.
Sanctuary Housing Association (202327534)
The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new front and back door. The associated complaint.
Sanctuary Housing Association (202418136)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202206388)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
The Guinness Partnership Limited (202228624)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The Guinness Partnership Limited (202231653)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.
Waltham Forest Council (202331257)
The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs.
A2Dominion Housing Group Limited (202316314)
The complaint is about the landlord’s:
Aster Group Limited (202305562)
The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)