Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
31 Jan 2025 Partial Maladministration Torus62 Limited (202406338) Case 202406338 · Moving/Buying/Selling Home This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision … 31 Jan 2025 Maladministration Town and Country Housing (202333895) Case 202333895 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. … 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202227340) Case 202227340 · Old Complaints Handling categories The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202332295) Case 202332295 · Financial The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202409246) Case 202409246 · Health and Safety (inc. building safety) REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2025 Partial Maladministration Westminster City Council (202316600) Case 202316600 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. … 31 Jan 2025 Maladministration Westward Housing Group Limited (202348084) Case 202348084 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation. 30 Jan 2025 Partial Maladministration Abri Group Limited (202304600) Case 202304600 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the … 30 Jan 2025 Maladministration Aster Group Limited (202421702) Case 202421702 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Partial Maladministration City of Westminster Council (202339729) Case 202339729 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s management of works to address blockages in the communal drains. The Ombudsman has … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202232285) Case 202232285 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302201) Case 202302201 · Estate Management The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202304724) Case 202304724 · Financial The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202339714) Case 202339714 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The … 30 Jan 2025 Partial Maladministration Freebridge Community Housing Limited (202302955) Case 202302955 · Estate Management The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. … 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration Havering Council (202220864) Case 202220864 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint … 30 Jan 2025 Partial Maladministration Hyde Housing Association Limited (202348499) Case 202348499 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak … 30 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202342720) Case 202342720 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to … 30 Jan 2025 Partial Maladministration Lambeth Council (202316126) Case 202316126 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of having no hot water and gas supply. The … 30 Jan 2025 Maladministration Lambeth Council (202346141) Case 202346141 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repair. Complaint handling. 30 Jan 2025 Partial Maladministration Lambeth Council (202405395) Case 202405395 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of Japanese Knotweed impacting her use of the garden. … 30 Jan 2025 Maladministration London Borough of Lambeth (202308316) Case 202308316 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her … 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 30 Jan 2025 Maladministration London Borough of Lambeth (202400048) Case 202400048 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202314064) Case 202314064 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint. 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202403494) Case 202403494 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341788) Case 202341788 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202313697) Case 202313697 · Old Complaints Handling categories The complaint is about the landlord’s: Response to concerns that the cooker was damaged during refurbishment works. Handling of a … 30 Jan 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315214) Case 202315214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints. 30 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400110) Case 202400110 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal … 30 Jan 2025 No Maladministration North Devon Homes (202227951) Case 202227951 · Managing Relations The complaint is about the landlord’s handling of: 30 Jan 2025 Maladministration Norwich City Council (202315609) Case 202315609 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint. 30 Jan 2025 Partial Maladministration Notting Hill Genesis (202305706) Case 202305706 · Old Complaints Handling categories The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s … 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 Reasonable Redress Peabody Trust (202327384) Case 202327384 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to … 30 Jan 2025 Partial Maladministration Peabody Trust (202345779) Case 202345779 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated … 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 30 Jan 2025 Partial Maladministration ReSI Homes Limited (202326115) Case 202326115 · Financial The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports …