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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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31 Jan 2025 Maladministration Hammersmith and Fulham Council (202407684) Case 202407684 · Information and data management The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Partial Maladministration Hastoe Housing Association Limited (202405105) Case 202405105 · Estate Management The complaint is about: 31 Jan 2025 Maladministration Homes Plus Limited (202304014) Case 202304014 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Partial Maladministration Lambeth Council (202409760) Case 202409760 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; … 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Maladministration London Borough of Barking and Dagenham (202304320) Case 202304320 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint. 31 Jan 2025 Reasonable Redress London Borough of Brent (202336766) Case 202336766 · Old Property Condition categories The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in … 31 Jan 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202341738) Case 202341738 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (202347245) Case 202347245 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint. 31 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (202406859) Case 202406859 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress from the roof. Complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202216087) Case 202216087 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202340688) Case 202340688 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling. 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 31 Jan 2025 Maladministration Longhurst Group Limited (202230894) Case 202230894 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about … 31 Jan 2025 Maladministration Muir Group Housing Association Limited (202214276) Case 202214276 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint. 31 Jan 2025 Partial Maladministration Notting Hill Genesis (202316451) Case 202316451 · Financial REPORT COMPLAINT 202316451 Notting Hill Genesis (NHG) 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2025 Maladministration Notting Hill Genesis (202413112) Case 202413112 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp … 31 Jan 2025 Partial Maladministration Notting Hill Genesis (NHG) (202200827) Case 202200827 · Financial The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202222184) Case 202222184 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202310217) Case 202310217 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The … 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202347781) Case 202347781 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. … 31 Jan 2025 No Maladministration Paragon Asra Housing Limited (202405076) Case 202405076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance. 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202439058) Case 202439058 · Estate Management This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the … 31 Jan 2025 Maladministration Peabody Trust (202304409) Case 202304409 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202232933) Case 202232933 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202325580) Case 202325580 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to her shower. 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202329895) Case 202329895 · Old Complaints Handling categories The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs. 31 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202336264) Case 202336264 · Moving/Buying/Selling Home The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. … 31 Jan 2025 Maladministration Royal Borough Of Greenwich (202319710) Case 202319710 · Old Estate Management categories The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to … 31 Jan 2025 Partial Maladministration Sanctuary Housing Association (202327487) Case 202327487 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jan 2025 Partial Maladministration Southern Housing (202307419) Case 202307419 · Information and data management The complaint is about: 31 Jan 2025 Partial Maladministration Southern Housing (202326160) Case 202326160 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports … 31 Jan 2025 Partial Maladministration Southern Housing (202409183) Case 202409183 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting … 31 Jan 2025 Partial Maladministration Southwark Council (202118305) Case 202118305 · Local Authority / ALMO or TMO The complaint is about the landlord’s complaint handling. 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 31 Jan 2025 Partial Maladministration Sovereign Network Group (202222122) Case 202222122 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated … 31 Jan 2025 Partial Maladministration Sovereign Network Group (202407108) Case 202407108 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns … 31 Jan 2025 Maladministration Sovereign Network Homes (202328601) Case 202328601 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s … 31 Jan 2025 Maladministration Stonewater Limited (202403118) Case 202403118 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation. 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202402432) Case 202402432 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 31 Jan 2025 Partial Maladministration Together Housing Association Limited (202300939) Case 202300939 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.