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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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7 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303052) Case 202303052 · Old Estate Management categories The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point. 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 7 Feb 2025 No Maladministration Stonewater Limited (202305679) Case 202305679 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. … 7 Feb 2025 Maladministration The Guinness Partnership Limited (202335489) Case 202335489 · Moving/Buying/Selling Home The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman … 7 Feb 2025 Reasonable Redress Yorkshire Housing Limited (202304403) Case 202304403 · Old Tenants Behaviour categories The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). 6 Feb 2025 No Maladministration Amplius Living (202305793) Case 202305793 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son. 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 6 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202400857) Case 202400857 · Financial The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of … 6 Feb 2025 Maladministration Tower Hamlets Homes (202306957) Case 202306957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports … 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 5 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202327139) Case 202327139 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). … 5 Feb 2025 No Maladministration Community Gateway Association Limited (202202470) Case 202202470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 5 Feb 2025 Maladministration London Borough of Redbridge (202230847) Case 202230847 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the … 5 Feb 2025 Reasonable Redress Paragon Asra Housing Limited (202303439) Case 202303439 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling. 5 Feb 2025 Maladministration Sanctuary Housing Association (202314679) Case 202314679 · Old Property Condition categories The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould. 5 Feb 2025 Maladministration Wandle Housing Association Limited (202412505) Case 202412505 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider … 4 Feb 2025 No Maladministration Bristol City Council (202309819) Case 202309819 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 4 Feb 2025 Maladministration Home Group Limited (202211705) Case 202211705 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. … 4 Feb 2025 Partial Maladministration MHS Homes Ltd (202322695) Case 202322695 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for … 4 Feb 2025 Partial Maladministration Places for People Group Limited (202300366) Case 202300366 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and … 4 Feb 2025 No Maladministration The Havebury Housing Partnership (202301040) Case 202301040 · Managing Relations The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a … 3 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223130) Case 202223130 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint. 3 Feb 2025 No Maladministration Midland Heart Limited (202301132) Case 202301132 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 Jan 2025 Maladministration Abri Group Limited (202314966) Case 202314966 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Jan 2025 Partial Maladministration Accent Housing Limited (202309515) Case 202309515 · Financial The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges. 31 Jan 2025 Maladministration Accent Housing Limited (202347889) Case 202347889 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jan 2025 No Maladministration Barnsbury Housing Association (202308415) Case 202308415 · Managing Relations The complaint is about: 31 Jan 2025 Maladministration Barnsbury Housing Association (202439886) Case 202439886 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the … 31 Jan 2025 Partial Maladministration Birmingham City Council (202348410) Case 202348410 · Moving/Buying/Selling Home REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2025 Maladministration Birmingham City Council (202408574) Case 202408574 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Maladministration Bristol City Council (202307720) Case 202307720 · Estate Management The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The … 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 31 Jan 2025 Partial Maladministration Bury Metropolitan Borough Council (202315189) Case 202315189 · Old Complaints Handling categories The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the … 31 Jan 2025 Partial Maladministration Camden Council (202305095) Case 202305095 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s … 31 Jan 2025 Partial Maladministration Camden Council (202310075) Case 202310075 · Financial The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the … 31 Jan 2025 Maladministration Camden Council (202339236) Case 202339236 · ASB/Abuse/Nuisance REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Partial Maladministration Canterbury City Council (202109390) Case 202109390 · Information and data management The complaint is about the resident's concerns about: 31 Jan 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202313329) Case 202313329 · Old Estate Management categories REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202233485) Case 202233485 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 31 Jan 2025 Outside Jurisdiction Clarion Housing Association Limited (202305040) Case 202305040 · Estate Management The complaint is about the landlord’s management of parking on the resident’s estate. 31 Jan 2025 Maladministration Clarion Housing Association Limited (202314235) Case 202314235 · Old Property Condition categories The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door. 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202401269) Case 202401269 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The … 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 31 Jan 2025 Reasonable Redress Eastlight Community Homes Limited (202221657) Case 202221657 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated … 31 Jan 2025 Maladministration East Midlands Housing Group Limited (202403923) Case 202403923 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response … 31 Jan 2025 Maladministration Great Places Housing Association (202313033) Case 202313033 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman …