Bolton at Home Limited (202230739)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Central Bedfordshire Council (202318358)
The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.
Cheltenham Young Men’s Christian Association (202310974)
The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.
Citizen Housing Group Limited (202302810)
The complaint is about the landlord’s response to the resident’s request for a transfer.
Citizen Housing Group Limited (202316638)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.
Clarion Housing Association Limited (202223711)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.
Clarion Housing Association Limited (202306996)
The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.
Clarion Housing Association Limited (202311551)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
Clarion Housing Association Limited (202319186)
The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.
Clarion Housing Association Limited (202401797)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Cobalt Housing Limited (202318032)
The complaint relates to the landlord’s response to the resident’s concerns about damp.
Cobalt Housing Limited (202319550)
The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Cross Keys Homes Limited (202205537)
The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a “false entry” into the property windows a request to be moved In addition, we have considered the landlord’s handling of the …
Haringey London Borough Council (202411782)
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
Homes Plus Limited (202311851)
The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202318442)
This complaint is about how the landlord handled a leak into the resident’s property.
Islington Council (202333414)
The complaint is about the landlord’s handling of the resident’s rehousing application.
LiveWest Homes Limited (202214073)
The complaint is about the landlord’s handling of reports of inappropriate parking.
London Borough of Barnet (202305686)
The complaint is about the landlord’s installation of a new kitchen in the resident’s property.
London Borough of Camden Council (202318181)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.
London Borough of Islington (202301133)
The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.
London Borough of Lewisham (202409565)
The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (L&Q) (202312433)
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202318063)
The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the boarding of the loft. Repairs to the front and back doors.
Metropolitan Thames Valley Housing (MTV) (202415285)
The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide an EWS1 (external wall system) form. The Service has also considered the landlord’s handling of the resident’s complaint.
Nottingham Community Housing Association Limited (202321189)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord’s failure to consider his vulnerabilities.
Notting Hill Genesis (NHG) (202313540)
The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint.
One Housing Group Limited (202409695)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
Onward Homes Limited (202308587)
The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of repairs to external communal lighting. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202201272)
This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about …
Peabody Trust (202213984)
The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202305144)
The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
Rochdale Boroughwide Housing Limited (202307054)
The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears.
Royal Borough Of Greenwich (202336741)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Salix Homes Limited (202301576)
The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning …
Somerset Council (202313492)
The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
Southern Housing (202216747)
The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report of antisocial behaviour (ASB). The landlord’s handling of repairs to the car park gate. The landlord’s handling of the resident’s request for a different parking space. The Ombudsman will also …
Southward Housing Co-operative Limited (202215781)
The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.
Southwark Council (202333479)
The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.
Sovereign Network Group (202332465)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of drainage issues and a rat infestation. The associated complaint.
The Guinness Partnership Limited (202300833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202320307)
The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.
Thrive Homes Limited (202308302)
The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the communal area. Reports of antisocial behaviour (ASB) within the communal area. A request to review the services provided in relation to the grounds maintenance and communal cleaning service charges.
Tower Hamlets Community Housing (202410129)
The complaint is about the landlord’s response to: Reports of damp and mould. Concerns about asbestos. The landlord’s complaint handling is also considered.
Waltham Forest Council (202413799)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Winchester City Council (202315836)
The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
Yorkshire Housing Limited (202312628)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.
Accent Housing Limited (202309845)
The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Amplius Living (202216778)
The complaint is about the landlord’s handling of repairs at the property.
Chelmer Housing Partnership Limited (202417572)
The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the resident’s concerns about the standard of communal cleaning. The landlord’s handling of the resident’s request to move.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)