Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Women’s Pioneer Housing Limited (202316698)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.
Your Housing Group Limited (202226197)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Amplius Living (202322334)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.
Bromford Housing Group Limited (202311117)
The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution towards this. The Ombudsman has also investigated the landlord’s complaint handling.
Citizen Housing (202314171)
The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling.
Citizen Housing (202315479)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess fee.
Clarion Housing Association Limited (202317755)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
Estuary Housing Association Limited (202404885)
The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system.
Gloucester City Homes Limited (202316835)
The complaint is about the landlord’s actions in recovering rent arrears from the resident.
Jigsaw Homes Group Limited (202403194)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.
Lambeth Council (202311160)
The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the front room door. The formal complaint.
Leeds City Council (202319704)
The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of his flat. his utility registration. reported repairs. reports of damp and mould in his bathroom.
LiveWest Homes Limited (202317217)
The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.
London Borough of Islington (202319984)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Lewisham (202346715)
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
London Borough of Wandsworth (202411146)
The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of the resident’s reports of repairs in her property. The condition …
London & Quadrant Housing Trust (202409857)
The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp and mould. Damage to her personal belongings.
London & Quadrant Housing Trust (L&Q) (202318342)
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202300164)
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202313359)
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202319715)
The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman has also considered the landlord’s handling of the complaint.
Midland Heart Limited (202311497)
This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.
Notting Hill Genesis (NHG) (202218255)
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
Notting Hill Genesis (NHG) (202313885)
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202339687)
The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The handling of his complaint.
One Housing Group Limited (202331504)
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
Origin Housing Limited (202223948)
The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.
Origin Housing Limited (202304044)
The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.
Peabody Trust (202201267)
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
Peabody Trust (202320114)
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.
Places for People Group Limited (202223965)
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
Plymouth Community Homes Limited (202400872)
The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint.
Southern Housing (202231795)
This complaint is about the landlord’s handling of: Repairs to the resident’s staircase. The associated complaint.
Southern Housing (202321554)
The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Homes (Former Network Homes) (202315902)
The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.
Stoke-on-Trent City Council (202316585)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.
Stonewater Limited (202318312)
The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s energy efficiency. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The Guinness Partnership Limited (202300328)
The complaint is about the landlord’s handling of repairs to the bathroom.
The Riverside Group Limited (202317327)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202318297)
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
Together Housing Association Limited (202301946)
This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.
Wandle Housing Association Limited (202347808)
The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s complaint.
Wythenshawe Community Housing Group Limited (202315208)
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Yorkshire Housing Limited (202229983)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January 2022. Associated complaint.
A2Dominion Housing Group Limited (202317739)
The resident’s complaint is about the landlord’s handling of her reports of ventilation issues and overheating inside her flat.
Accent Housing Limited (202318044)
The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint.
Anchor Hanover Group (202223058)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.
Anchor Hanover Group (202318755)
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
Birmingham City Council (202304897)
The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)