Birmingham City Council (202313822)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202318668)
The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.
Citizen Housing (202317688)
The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202217128)
The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.
Clarion Housing Association Limited (202234694)
The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.
Derby City Council (202300055)
The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.
Epping Forest District Council (202317860)
The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.
Flagship Housing Group Limited (202317828)
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
Golding Homes Limited (202318490)
The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a potential data breach. Associated complaint.
GreenSquareAccord Limited (202316198)
The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Hammersmith and Fulham Council (202332670)
REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
Harlow District Council (202420764)
The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202223914)
The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202227122)
The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the bin store gate. Safety issues with the ground in the car park area. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Leeds City Council (202307483)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. Request for a grab rail. Request for help with his overgrown garden. Reports of a bathroom leak. Request for a different entry point into the property. Concern about delays in …
Lewisham Council (202405801)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202306194)
The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of the property when let. This Service has also considered the landlord’s handling of the complaint.
London Borough of Camden Council (202326928)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202410150)
The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of the bin area not being kept clean and tidy. The resident’s reports of damp and mould. The replacement of the boiler and radiators and installation of a stopcock. The resident’s …
London Borough of Harrow (202317581)
The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept the resident’s email of 16 May 2022 as a complaint, despite the resident …
London Borough of Islington (202316876)
The complaint is about the landlord’s decision to restrict the resident’s heating and hot water.
London Borough of Waltham Forest (202418510)
The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his phone calls and used withheld phone numbers when it did phone him. The landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202419389)
The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter in error. The landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202422442)
The complaint is about:
London & Quadrant Housing Trust (202407290)
The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s handling of: work to the kitchen extractor fan. leaks, damp, mould and bathroom extractor fan repairs. window issues. We have also considered the landlord’s record keeping. complaint handling.
London & Quadrant Housing Trust (L&Q) (202303026)
The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London & Quadrant Housing Trust (L&Q) (202311723)
The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London & Quadrant Housing Trust (L&Q) (202314122)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202318568)
The complaint is about the landlord’s handling of a kitchen installation. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202402841)
REPORT COMPLAINT 202402841 Metropolitan Thames Valley Housing (MTV) 27 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Midland Heart Limited (202315335)
The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The information provided by the landlord related to a telecom switchover. Management of the sinking fund. The complaint process.
Milton Keynes Council (202301815)
The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and entry system to his property.
North Kesteven District Council (202314992)
The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of her garden when she moved into the property. Repairs to her bathroom and electric fire. A wasp infestation.
North Northamptonshire Council (202309097)
The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. reports of mould and outstanding repairs. reports of flies coming from his neighbour’s property. complaint. This report has also considered the landlord’s record keeping.
Notting Hill Genesis (202306812)
This complaint is about the landlord’s handling of: Repairs to the entry gates and intercom for the estate. The estate management. The associated complaint.
Notting Hill Genesis (NHG) (202307976)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202304546)
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint handling.
Peabody Trust (202221599)
The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.
Peabody Trust (202233849)
The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.
Sheffield City Council (202313567)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Somerset Council (202219254)
The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.
Southwark Council (202401391)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Sovereign Network Group (202302422)
The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.
Stonewater Limited (202309215)
The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202317224)
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
West Kent Housing Association (202317695)
The resident’s complaint is about the landlord’s handling of a leak.
West Northamptonshire Council (202213917)
The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also considered the landlord’s handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)