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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 17 Feb 2025 Maladministration Birmingham City Council (202207893) Case 202207893 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident. 17 Feb 2025 Maladministration Birmingham City Council (202228085) Case 202228085 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint … 17 Feb 2025 Partial Maladministration Brighton and Hove City Council (202322679) Case 202322679 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 17 Feb 2025 Maladministration Golding Homes Limited (202412447) Case 202412447 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues with her back door. 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 17 Feb 2025 Partial Maladministration Lambeth Council (202320004) Case 202320004 · Information and data management The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the … 17 Feb 2025 Maladministration Lewisham Council (202342342) Case 202342342 · Old Property Condition categories The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs. 17 Feb 2025 No Maladministration London Borough of Barnet (202312340) Case 202312340 · Estate Management The complaint is about the landlord’s management of, and charge for, communal heating. 17 Feb 2025 Maladministration London Borough of Ealing (202340627) Case 202340627 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash … 17 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317108) Case 202317108 · Financial The complaint is about the landlord’s: Response to the resident’s query about the increase in service charge in 2021-22. Complaint … 17 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317464) Case 202317464 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of faulty communal stairway lighting. The Ombudsman has also … 17 Feb 2025 Partial Maladministration Midland Heart Limited (202409630) Case 202409630 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports … 17 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202301389) Case 202301389 · Financial The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. … 17 Feb 2025 Outside Jurisdiction Soha Housing Limited (202224820) Case 202224820 · Occupancy Rights This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access. 17 Feb 2025 Partial Maladministration Southern Housing (202218618) Case 202218618 · Financial The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking … 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 17 Feb 2025 Maladministration Stonewater Limited (202312988) Case 202312988 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 17 Feb 2025 No Maladministration Torus62 Limited (202313367) Case 202313367 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of … 17 Feb 2025 Partial Maladministration Tower Hamlets Homes (202114805) Case 202114805 · Financial This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s … 17 Feb 2025 Maladministration Wandle Housing Association Limited (202408624) Case 202408624 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The … 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 14 Feb 2025 Partial Maladministration Broadacres Housing Association Limited (202313562) Case 202313562 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 14 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202345971) Case 202345971 · Old Property Condition categories The complaint is about the landlord’s handling of a leak at the rear of the resident’s building. 14 Feb 2025 Maladministration Halton Housing (202313880) Case 202313880 · Old Complaints Handling categories The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage … 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 14 Feb 2025 Partial Maladministration Hexagon Housing Association Limited (202304248) Case 202304248 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated … 14 Feb 2025 Reasonable Redress Islington Council (202313242) Case 202313242 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling. 14 Feb 2025 Reasonable Redress LiveWest Homes Limited (202326312) Case 202326312 · Managing Relations The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling 14 Feb 2025 Maladministration London Borough of Barnet (202344183) Case 202344183 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint. 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202319709) Case 202319709 · Financial The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202304010) Case 202304010 · Financial The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report … 14 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202317756) Case 202317756 · Old Estate Management categories The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works. 14 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202321271) Case 202321271 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial … 14 Feb 2025 Maladministration Ongo Homes Limited (202315596) Case 202315596 · Estate Management The complaint is about the landlord’s handling of garden works. 14 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202409408) Case 202409408 · ASB/Abuse/Nuisance The complaint is about: 14 Feb 2025 Outside Jurisdiction Southern Housing (202408622) Case 202408622 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage … 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and … 14 Feb 2025 Maladministration Yorkshire Housing Limited (202407470) Case 202407470 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Feb 2025 Maladministration First Garden Cities Homes Limited (202313788) Case 202313788 · Old Staff categories The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy. 13 Feb 2025 Maladministration Harlow District Council (202312434) Case 202312434 · Old Complaints Handling categories The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has … 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 13 Feb 2025 Partial Maladministration Leeds City Council (202347607) Case 202347607 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. … 13 Feb 2025 Partial Maladministration LiveWest Homes Limited (202310745) Case 202310745 · Old Property Condition categories The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the … 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 13 Feb 2025 Mediation London & Quadrant Housing Trust (L&Q) (202311250) Case 202311250 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. … 13 Feb 2025 Severe Maladministration MHS Homes Ltd (202402453) Case 202402453 · Old Property Condition categories The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.