Housing Ombudsman Decisions

Clarion Housing Association Limited (202427653)

28 Nov 2025 Case 202427653 Partial Maladministration ASB/Abuse/Nuisance

The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but this caused little distress or inconvenience to the resident.

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Clarion Housing Association Limited (202432466)

28 Nov 2025 Case 202432466 Reasonable Redress ASB/Abuse/Nuisance

Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]

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Clarion Housing Association Limited (202433896)

28 Nov 2025 Case 202433896 Partial Maladministration Managing Relations

Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident complained about defects and issues in his new […]

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Clarion Housing Association Limited (202500409)

28 Nov 2025 Case 202500409 Partial Maladministration Managing Relations

Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]

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Clarion Housing Association Limited (202508522)

28 Nov 2025 Case 202508522 Maladministration Financial

Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident is elderly and has dementia. His son has full […]

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Clarion Housing Association Limited (202509922)

28 Nov 2025 Case 202509922 Partial Maladministration Managing Relations

Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]

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Gateshead Metropolitan Borough Council (202504764)

28 Nov 2025 Case 202504764 Partial Maladministration Managing Relations

Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]

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Gateshead Metropolitan Borough Council (202508806)

28 Nov 2025 Case 202508806 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202508806 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has been a tenant […]

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GreenSquareAccord Limited (202503811)

28 Nov 2025 Case 202503811 Partial Maladministration Managing Relations

Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]

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Haringey London Borough Council (202504060)

28 Nov 2025 Case 202504060 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident is a tenant of […]

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Home Group Limited (202324677)

28 Nov 2025 Case 202324677 Partial Maladministration Financial

Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]

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Homes Plus Limited (202332724)

28 Nov 2025 Case 202332724 Maladministration Managing Relations

Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident reported a leak coming from the loft on […]

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Hyde Housing Association Limited (202230534)

28 Nov 2025 Case 202230534 Partial Maladministration Financial

Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]

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Hyde Housing Association Limited (202502398)

28 Nov 2025 Case 202502398 Partial Maladministration Managing Relations

Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]

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Incommunities Limited (202346170)

28 Nov 2025 Case 202346170 No Maladministration Managing Relations

Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]

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Islington and Shoreditch Housing Association Limited (202513635)

28 Nov 2025 Case 202513635 Maladministration Estate Management

Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]

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LiveWest Homes Limited (202335346)

28 Nov 2025 Case 202335346 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]

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LiveWest Homes Limited (202342113)

28 Nov 2025 Case 202342113 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202342113 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property built in 2021 by developers. She […]

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LiveWest Homes Limited (202430995)

28 Nov 2025 Case 202430995 Partial Maladministration Managing Relations

Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]

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Livin Housing Limited (202333335)

28 Nov 2025 Case 202333335 Maladministration Managing Relations

Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house which was a new build […]

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London Borough of Brent (202502965)

28 Nov 2025 Case 202502965 Maladministration Managing Relations

Decision Case ID 202502965 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has a secure tenancy with […]

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London Borough of Camden Council (202342417)

28 Nov 2025 Case 202342417 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident and her husband […]

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London Borough of Camden Council (202504809)

28 Nov 2025 Case 202504809 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]

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London Borough of Hammersmith and Fulham (202340806)

28 Nov 2025 Case 202340806 Maladministration Managing Relations

Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lived in a […]

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London Borough of Harrow (202430466)

28 Nov 2025 Case 202430466 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]

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London Borough of Hillingdon (202415289)

28 Nov 2025 Case 202415289 Maladministration Estate Management

Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The property is a 1-bedroom flat in a […]

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London Borough of Islington (202343810)

28 Nov 2025 Case 202343810 Maladministration Managing Relations

Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident told the landlord that her […]

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London Borough of Islington (202405953)

28 Nov 2025 Case 202405953 Partial Maladministration Managing Relations

Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The landlord has told us that the resident advised it that […]

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London Borough of Lambeth (202419305)

28 Nov 2025 Case 202419305 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202419305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 28 November 2025 Background The resident has lived in her 3-bedroom flat since 2001. The flat […]

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London Borough of Lambeth (202430661)

28 Nov 2025 Case 202430661 Maladministration Managing Relations

Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident holds an introductory secure tenancy […]

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London Borough of Lambeth (202507402)

28 Nov 2025 Case 202507402 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202507402 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom semi-detached […]

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London Borough of Newham (202418048)

28 Nov 2025 Case 202418048 Outside Jurisdiction Responsive repairs/activity

Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The leaseholder passed away in 2018. The complaint […]

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London Borough of Redbridge (202447036)

28 Nov 2025 Case 202447036 Maladministration Managing Relations

Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]

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London Borough of Tower Hamlets (202419538)

28 Nov 2025 Case 202419538 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident’s daughter raised the complaint […]

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London & Quadrant Housing Trust (202400007)

28 Nov 2025 Case 202400007 Maladministration Health and Safety (inc. building safety)

Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]

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London & Quadrant Housing Trust (202422626)

28 Nov 2025 Case 202422626 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202422626 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident complained to the landlord about ongoing antisocial […]

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Metropolitan Thames Valley Housing (MTV) (202334602)

28 Nov 2025 Case 202334602 Partial Maladministration Managing Relations

Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]

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Metropolitan Thames Valley Housing (MTV) (202428784)

28 Nov 2025 Case 202428784 Partial Maladministration Managing Relations

Decision Case ID 202428784 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident is a leaseholder of a 2-bedroom flat in […]

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Midland Heart Limited (202423017)

28 Nov 2025 Case 202423017 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202423017 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a flat with her partner. They have […]

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Moat Homes Limited (202345791)

28 Nov 2025 Case 202345791 Maladministration Managing Relations

Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]

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Muir Group Housing Association Limited (202412069)

28 Nov 2025 Case 202412069 Maladministration Managing Relations

Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]

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North Tyneside Council (202431237)

28 Nov 2025 Case 202431237 Maladministration Managing Relations

, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]

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Notting Hill Genesis (202334336)

28 Nov 2025 Case 202334336 Reasonable Redress Managing Relations

Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]

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Notting Hill Genesis (202424182)

28 Nov 2025 Case 202424182 Partial Maladministration Managing Relations

Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]

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Orbit Housing Association Limited (202426324)

28 Nov 2025 Case 202426324 Partial Maladministration Managing Relations

There were delays at both stages of the landlord’s complaints process. It asked for an extension at stage 1 but did not show it did at stage 2. It offered compensation but did not explicitly name what its complaint handling failings were, which was a shortcoming. However, the level of …

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Orbit Housing Association Limited (202432267)

28 Nov 2025 Case 202432267 Maladministration Managing Relations

Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]

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Origin Housing Limited (202416022)

28 Nov 2025 Case 202416022 Maladministration Managing Relations

Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]

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Paradigm Housing Group Limited (202332089)

28 Nov 2025 Case 202332089 Partial Maladministration Managing Relations

Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident experienced ongoing issues with her property, some of which […]

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Paragon Asra Housing Limited (202444308)

28 Nov 2025 Case 202444308 Maladministration Managing Relations

Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]

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Peabody Trust (202229691)

28 Nov 2025 Case 202229691 Partial Maladministration Managing Relations

Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has been a tenant of the landlord since 2010. The […]

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