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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Nov 2025 Maladministration Southern Housing (202414476) Case 202414476 · Managing Relations Decision Case ID 202414476 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Southern Housing (202433087) Case 202433087 · Managing Relations Decision Case ID 202433087 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Date 28 November 2025 … 28 Nov 2025 Maladministration Southwark Council (202422153) Case 202422153 · Local Authority / ALMO or TMO Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 28 Nov 2025 Partial Maladministration Southwark Council (202501001) Case 202501001 · Managing Relations Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 28 Nov 2025 No Maladministration Sovereign Network Group (202403659) Case 202403659 · Managing Relations Decision Case ID 202403659 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sovereign Network Group (202504006) Case 202504006 · Managing Relations Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Sovereign Network Group (202507005) Case 202507005 · Managing Relations Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Stonewater Limited (202325507) Case 202325507 · Estate Management Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Stonewater Limited (202452282) Case 202452282 · Managing Relations Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Swindon Borough Council (202432723) Case 202432723 · Managing Relations Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202325460) Case 202325460 · ASB/Abuse/Nuisance Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202335309) Case 202335309 · Health and Safety (inc. building safety) Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202405990) Case 202405990 · Managing Relations Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration The Riverside Group Limited (202336456) Case 202336456 · Managing Relations Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Torus62 Limited (202342444) Case 202342444 · Financial Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Vivid Housing Limited (202426374) Case 202426374 · Managing Relations Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202216151) Case 202216151 · Financial Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202342905) Case 202342905 · Managing Relations Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Reasonable Redress A2Dominion Housing Group Limited (202329402) Case 202329402 · Managing Relations Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 No Maladministration A2Dominion Housing Group Limited (202332324) Case 202332324 · Information and data management Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Abri Group Limited (202506411) Case 202506411 · Managing Relations Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Abri Group Limited (202509637) Case 202509637 · ASB/Abuse/Nuisance Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Amplius Living (202509644) Case 202509644 · Managing Relations Decision Case ID 202509644 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 27 November … 27 Nov 2025 Partial Maladministration Anchor Hanover Group (202504091) Case 202504091 · Managing Relations Decision Case ID 202504091 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Birmingham City Council (202317005) Case 202317005 · Managing Relations Decision Case ID 202317005 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202334164) Case 202334164 · ASB/Abuse/Nuisance Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202346243) Case 202346243 · Managing Relations Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Outside Jurisdiction City of Doncaster Council (202507105) Case 202507105 · Responsive repairs/activity Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 No Maladministration Clarion Housing Association Limited (202335065) Case 202335065 · Financial Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202335583) Case 202335583 · Health and Safety (inc. building safety) Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342416) Case 202342416 · Financial Decision Case ID 202342416 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342861) Case 202342861 · Financial Decision Case ID 202342861 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202424933) Case 202424933 · Managing Relations Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration Haringey London Borough Council (202510222) Case 202510222 · Local Authority / ALMO or TMO Decision Case ID 202510222 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 No Maladministration Home Group Limited (202330312) Case 202330312 · Financial Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Home Group Limited (202401054) Case 202401054 · Managing Relations Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Nov 2025 Partial Maladministration Home Group Limited (202414371) Case 202414371 · Managing Relations Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Hyde Housing Association Limited (202417115) Case 202417115 · Managing Relations Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Leeds City Council (202330754) Case 202330754 · Managing Relations Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration London Borough of Croydon (202502469) Case 202502469 · Local Authority / ALMO or TMO Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Enfield (202439114) Case 202439114 · Local Authority / ALMO or TMO Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202509424) Case 202509424 · Managing Relations Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 27 Nov 2025 Maladministration London Borough of Islington (202334423) Case 202334423 · Local Authority / ALMO or TMO Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration London Borough of Islington (202409957) Case 202409957 · Local Authority / ALMO or TMO Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO …