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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 22 Nov 2024 No Maladministration Leeds Jewish Housing Association Limited (202337294) Case 202337294 · Financial The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306498) Case 202306498 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306620) Case 202306620 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint. 22 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310872) Case 202310872 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the … 22 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307328) Case 202307328 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated … 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 22 Nov 2024 Maladministration Reading Borough Council (202323849) Case 202323849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of … 22 Nov 2024 Maladministration Retirement Lease Housing Association (202301232) Case 202301232 · Financial The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. … 22 Nov 2024 Maladministration Shian Housing Association Limited (202310376) Case 202310376 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has … 22 Nov 2024 Partial Maladministration Southern Housing (202220587) Case 202220587 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould. The resident’s concerns with the smoke … 22 Nov 2024 Maladministration South Tyneside Council (202405769) Case 202405769 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. 22 Nov 2024 Maladministration Southwark Council (202309545) Case 202309545 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The … 22 Nov 2024 Reasonable Redress Southwark Council (202342913) Case 202342913 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling. 22 Nov 2024 Reasonable Redress The Riverside Group Limited (202234246) Case 202234246 · Old Property Condition categories REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Nov 2024 Maladministration Waltham Forest Council (202230072) Case 202230072 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Outside Jurisdiction East Riding of Yorkshire Council (202308393) Case 202308393 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire doors. 21 Nov 2024 Partial Maladministration Lewes District Council (202343599) Case 202343599 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports … 21 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306736) Case 202306736 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the … 21 Nov 2024 Maladministration Newcastle City Council (202305992) Case 202305992 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs caused by possible subsidence. 21 Nov 2024 Maladministration Plymouth Community Homes Limited (202336249) Case 202336249 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 21 Nov 2024 Maladministration Sovereign Network Homes (202217522) Case 202217522 · Managing Relations The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also … 21 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202304392) Case 202304392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the property. 21 Nov 2024 Maladministration The Guinness Partnership Limited (202317444) Case 202317444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint. 20 Nov 2024 Maladministration ForHousing Limited (202308903) Case 202308903 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The … 20 Nov 2024 Partial Maladministration Homes Plus Limited (202326578) Case 202326578 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs … 20 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202328253) Case 202328253 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to … 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 20 Nov 2024 Maladministration London Borough of Hackney (202223559) Case 202223559 · Estate Management The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint. 20 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (202232684) Case 202232684 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of … 20 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202221860) Case 202221860 · Old Property Condition categories The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223589) Case 202223589 · Financial The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 20 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321847) Case 202321847 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman … 20 Nov 2024 Maladministration Octavia Housing (202306380) Case 202306380 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. … 20 Nov 2024 Maladministration Ongo Homes Limited (202310362) Case 202310362 · Estate Management The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint. 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 20 Nov 2024 Maladministration Peabody Trust (202214350) Case 202214350 · Financial The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling. 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 20 Nov 2024 Partial Maladministration Southern Housing (202232643) Case 202232643 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding … 20 Nov 2024 Maladministration The Riverside Group Limited (202300886) Case 202300886 · Financial The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring … 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 19 Nov 2024 Maladministration Camden Council (202307298) Case 202307298 · Financial The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould.