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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,867 of 16,595 decisions

Decisions

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27 Oct 2023 No Maladministration One Housing Group Limited (202201852) Case 202201852 · Managing Relations This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s … 27 Oct 2023 Maladministration Onward Homes Limited (202229060) Case 202229060 · Old Property Condition migrated-2025 REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Oct 2023 Partial Maladministration Orbit Group Limited (202203675) Case 202203675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required in the property including cold floors, … 27 Oct 2023 Partial Maladministration Places for People Group Limited (202205664) Case 202205664 · Managing Relations The resident’s complaint is about the landlord’s handling of: 27 Oct 2023 Partial Maladministration Sanctuary Housing Association (202205092) Case 202205092 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 27 Oct 2023 Maladministration Sheffield City Council (202100059) Case 202100059 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas … 27 Oct 2023 Maladministration Southway Housing Trust (Manchester) Limited (202215797) Case 202215797 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint. 26 Oct 2023 Partial Maladministration Aspire Housing Limited (202224728) Case 202224728 · Financial The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the former property. The landlord’s … 26 Oct 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202202655) Case 202202655 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of domestic abuse and anti-social behaviour (ASB). The landlord's … 26 Oct 2023 Maladministration Camden Council (202124650) Case 202124650 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. … 26 Oct 2023 Maladministration GreenSquareAccord Limited (202212832) Case 202212832 · Information and data management The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 26 Oct 2023 Maladministration London Borough of Croydon (202216848) Case 202216848 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209500) Case 202209500 · Information and data management This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202217925) Case 202217925 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling. 26 Oct 2023 Maladministration The Industrial Dwellings Society (1885) Limited (202122493) Case 202122493 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s … 26 Oct 2023 No Maladministration Vivid Housing Limited (202202539) Case 202202539 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. … 26 Oct 2023 Partial Maladministration West Kent Housing Association (202225004) Case 202225004 · Managing Relations The complaint is about: the landlord’s handling of reports of damp and mould in the property. the landlord’s response to … 25 Oct 2023 Partial Maladministration Camden Council (202220378) Case 202220378 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Rehousing application. … 25 Oct 2023 Partial Maladministration Lambeth Council (202225436) Case 202225436 · Managing Relations The complaint is about the landlord’s response to the resident’s: 25 Oct 2023 Maladministration London Borough of Ealing (202229501) Case 202229501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the … 25 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202103364) Case 202103364 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. … 24 Oct 2023 Partial Maladministration Eastbourne Borough Council (202213599) Case 202213599 · Information and data management The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; … 24 Oct 2023 Maladministration Hackney Council (202234674) Case 202234674 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request … 24 Oct 2023 Partial Maladministration Haringey London Borough Council (202120142) Case 202120142 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We … 24 Oct 2023 Partial Maladministration Hyde Housing Association Limited (202101398) Case 202101398 · Moving/Buying/Selling Home The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler … 24 Oct 2023 Maladministration Lewisham Council (202002376) Case 202002376 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request … 24 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126692) Case 202126692 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman … 24 Oct 2023 Partial Maladministration Peabody Trust (202224901) Case 202224901 · Information and data management The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of … 24 Oct 2023 Maladministration Southwark Council (202213094) Case 202213094 · Managing Relations The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman … 24 Oct 2023 Maladministration Swindon Borough Council (202125858) Case 202125858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling. 23 Oct 2023 Maladministration Cirencester Housing Limited (202203149) Case 202203149 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202105436) Case 202105436 · Managing Relations The complaint is about the landlord’s: Handling of leaks and associated repairs, damp and mould. Handling of the resident’s decant. … 23 Oct 2023 Partial Maladministration Clarion Housing Association Limited (202215358) Case 202215358 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The associated formal complaint. 23 Oct 2023 Maladministration Croydon Churches Housing Association Limited (202126515) Case 202126515 · Health and Safety (inc. building safety) REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and … 23 Oct 2023 Partial Maladministration Curo Places Limited (202220980) Case 202220980 · Estate Management The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden. complaints handling. 23 Oct 2023 Partial Maladministration East Midlands Housing Group Limited (202210779) Case 202210779 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and … 23 Oct 2023 Maladministration LiveWest Homes Limited (202010034) Case 202010034 · Managing Relations The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint. 23 Oct 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202123896) Case 202123896 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of repairs to a leak into the kitchen. Response to the resident’s request … 23 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202127687) Case 202127687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response … 23 Oct 2023 Maladministration Optivo (now Southern Housing) (202119517) Case 202119517 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property. 23 Oct 2023 Maladministration Peabody Trust (202106461) Case 202106461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting … 23 Oct 2023 No Maladministration South Liverpool Homes Limited (202214749) Case 202214749 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 23 Oct 2023 Maladministration Yorkshire Housing Limited (202127465) Case 202127465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 20 Oct 2023 Partial Maladministration A2Dominion Housing Group Limited (202201569) Case 202201569 · Financial The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; … 20 Oct 2023 Maladministration Birmingham City Council (202214804) Case 202214804 · Managing Relations The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping. 20 Oct 2023 Maladministration Islington Council (202227910) Case 202227910 · Managing Relations The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman … 20 Oct 2023 Partial Maladministration Lambeth Council (202223296) Case 202223296 · Managing Relations The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a … 20 Oct 2023 Partial Maladministration Livv Housing Group (202204806) Case 202204806 · Managing Relations The complaint is about: The landlord's decision not to investigate the resident's report of a damaged carpet caused by a … 20 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202221044) Case 202221044 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.