Wandle Housing Association Limited (202200372)
The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202126969)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.
Midland Heart Limited (202015312)
The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.
Barking and Dagenham Council (202112565)
This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.
Kingston upon Thames Council (202116744)
This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.
London Borough of Hounslow (202201697)
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
London & Quadrant Housing Trust (202015494)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Notting Hill Genesis (202117181)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The associated complaint handling.
Onward Homes Limited (202120506)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a smart meter. The associated formal complaint.
Onward Homes Limited (202121493)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Wandsworth Council (202118003)
The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.
Anchor Hanover Group (202202623)
The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.
Flagship Housing Group Limited (202101003)
REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Great Places Housing Association (202204457)
The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.
Hammersmith and Fulham Council (202128621)
The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202105372)
The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
London Borough of Hackney (202128440)
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
London Borough of Hackney (202201032)
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
Metropolitan Thames Valley Housing (202107086)
This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her household; the resident’s request to be moved; repairs to a communal front door.
Adur District Council (202109633)
The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in the communal stairwell. The resident’s report of Anti-Social Behaviour by the neighbour’s grandson. The associated complaint.
Hammersmith and Fulham Council (202112293)
The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202124361)
The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.
Lambeth Council (202118403)
REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Royal Borough of Kensington and Chelsea (202121850)
The resident complains about the landlord’s handling of:
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
East Riding of Yorkshire Council (202128382)
The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access to a driveway; reimbursement and communication of its goodwill offer relating to application fees.
Habinteg Housing Association Limited (202002958)
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
Orbit Housing Association Limited (202121373)
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
Wandsworth Council (202127222)
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
A2Dominion Housing Group Limited (202127034)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Cornwall Housing Limited (202200208)
The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst water main at the resident’s home, and the disruption caused by follow on remedial works. The landlord’s complaint handling.
Guinness Housing Association Limited (202128330)
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .
London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Magenta Living (202113362)
The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall.
Manningham Housing Association Limited (202118694)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202200447)
The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot.
Nottingham City Homes Registered Provider Limited (202200729)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint.
Paragon Asra Housing Limited (202127664)
The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of repairs to the resident’s porch. The landlord’s handling of the associated complaint.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
Royal Borough Of Greenwich (202200574)
The complaint is about:
Sanctuary Housing Association (202123803)
The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings and its handling of the resident’s concerns about its decision. The amount of compensation offered by the landlord for delays in its complaint handling and providing a copy of the …
Southwark Council (202009093)
This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint handling.
The Riverside Group Limited (202114071)
The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The landlord’s administration of the resident’s rent account. The landlord’s communication and complaint handling. Staff entering the resident’s home without permission. The landlord’s handling of and response to the resident’s request …
Vivid Housing Limited (202118947)
The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at his property following a leak there. The landlord’s response to the resident’s requests to replace the turf in his property’s gardens due to the condition that this was installed in …
Waltham Forest Council (202127241)
The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint.
Blackpool Council (202124721)
The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; reports of repair works to his boiler and plastering of his kitchen wall.
Colchester Borough Council (202119755)
The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.
East Riding of Yorkshire Council (202120030)
The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.
Habinteg Housing Association Limited (202008560)
The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)