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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,960 of 16,595 decisions

Decisions

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20 Sep 2022 Partial Maladministration Wandle Housing Association Limited (202200372) Case 202200372 · Managing Relations The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint. 17 Sep 2022 Maladministration GreenSquareAccord Limited (202126969) Case 202126969 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs. 17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 16 Sep 2022 Partial Maladministration Barking and Dagenham Council (202112565) Case 202112565 · Financial This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns … 16 Sep 2022 No Maladministration Kingston upon Thames Council (202116744) Case 202116744 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The … 16 Sep 2022 Maladministration London Borough of Hounslow (202201697) Case 202201697 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in his living room. 16 Sep 2022 Maladministration London & Quadrant Housing Trust (202015494) Case 202015494 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 16 Sep 2022 Partial Maladministration Notting Hill Genesis (202117181) Case 202117181 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The … 16 Sep 2022 Partial Maladministration Onward Homes Limited (202120506) Case 202120506 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Anchor Hanover Group (202202623) Case 202202623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back … 15 Sep 2022 No Maladministration Flagship Housing Group Limited (202101003) Case 202101003 · Managing Relations REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 15 Sep 2022 Maladministration London Borough of Hackney (202201032) Case 202201032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 15 Sep 2022 Partial Maladministration Metropolitan Thames Valley Housing (202107086) Case 202107086 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her … 14 Sep 2022 Partial Maladministration Adur District Council (202109633) Case 202109633 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202112293) Case 202112293 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202124361) Case 202124361 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors. 14 Sep 2022 Severe Maladministration Lambeth Council (202118403) Case 202118403 · Information and data management REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Sep 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202121850) Case 202121850 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: 14 Sep 2022 Outside Jurisdiction Thames Valley Housing Association Limited (202017426) Case 202017426 · Old Property Condition migrated-2025 The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen. 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 13 Sep 2022 No Maladministration Habinteg Housing Association Limited (202002958) Case 202002958 · Information and data management The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to … 13 Sep 2022 No Maladministration Orbit Housing Association Limited (202121373) Case 202121373 · Financial The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation. 13 Sep 2022 No Maladministration Wandsworth Council (202127222) Case 202127222 · Estate Management The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of … 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 12 Sep 2022 Partial Maladministration Cornwall Housing Limited (202200208) Case 202200208 · Managing Relations The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst … 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Sep 2022 Maladministration Magenta Living (202113362) Case 202113362 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall. 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202200447) Case 202200447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot. 12 Sep 2022 Maladministration Nottingham City Homes Registered Provider Limited (202200729) Case 202200729 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint. 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Reasonable Redress Peabody Trust (202119360) Case 202119360 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance. 12 Sep 2022 Partial Maladministration Royal Borough Of Greenwich (202200574) Case 202200574 · Estate Management The complaint is about: 12 Sep 2022 No Maladministration Sanctuary Housing Association (202123803) Case 202123803 · Managing Relations The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings … 12 Sep 2022 Maladministration Southwark Council (202009093) Case 202009093 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint … 12 Sep 2022 Partial Maladministration The Riverside Group Limited (202114071) Case 202114071 · Financial The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 12 Sep 2022 Partial Maladministration Waltham Forest Council (202127241) Case 202127241 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. …