Sanctuary Housing Association (202013347)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stafford & Rural Homes (202009884)
The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.
The Riverside Group Limited (202110808)
The complaint is about an increase of service charges.
Bristol City Council (202107726)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.
Ealing Council (202005564)
The complaint is about the landlords handling of a reported roof leak.
Elim Housing Association Limited (201809906)
This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; b. allegations of discriminatory practice on the part of the landlord; c. the landlord’s response to the resident’s reports about: service charges discrimination noise disturbance;
Hammersmith and Fulham Council (202100011)
The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.
Havering Council (202101048)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of the associated complaint.
Home Group Limited (202012233)
REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Leeds City Council (202008675)
The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s reports about a leak, damp and mould at the property.
London Borough of Hackney (202016460)
The complaint is about: The landlord’s decision to no longer include water rates in rent. The level of rent and the amount of the rent increase. The landlord’s complaint handling.
Nehemiah United Churches Housing Association Limited (202011019)
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Sovereign Living Limited (202102355)
The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint into the matter.
Wandle Housing Association Limited (202014677)
The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.
Yorkshire Housing Limited (202107303)
The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint handling.
Bassetlaw District Council (202011591)
The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods within the property. The landlord’s handling of the resident’s formal …
Clarion Housing Association Limited (202011935)
The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not permitted access to communal areas. The landlord’s failure to tell the resident of the sinking fund she would need to contribute to when the property was sold to …
Whitefriars Housing Group Limited (202004594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in her kitchen. the associated complaint handling.
Birmingham City Council (202005797)
The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property below. Response to the resident’s concerns regarding the upkeep of the garden by the tenants from the property below. The Ombudsman has also considered the landlord’s complaint handling as part …
Clarion Housing Association Limited (202100430)
The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. The landlord’s handling of the resident’s associated complaint.
Metropolitan Housing Trust Limited (202003067)
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Paragon Asra Housing Limited (202103899)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal areas.
Anchor Hanover Group (202006922)
The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s Allocations Policy discriminates against him. The landlord’s complaint handling.
East Midlands Housing Group Limited (202108432)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Guinness Housing Association Limited (202012044)
This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.
Leicester City Council (202109417)
The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.
Peabody Trust (202007321)
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal …
Peabody Trust (202014607)
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; …
Southwark Council (202008263)
The complaint is about the landlord’s response to the resident’s reports concerning:
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Onward Homes Limited (202014978)
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
The complaint concerns the increase in service charges.
Torus62 Limited (202105491)
The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.
Notting Hill Genesis (202106348)
The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.
Thames Valley Housing Association Limited (202102166)
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
Abri Group Limited (202006482)
The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an insecure electrical socket. Repairs to the door of a kitchen unit and a kitchen drawer. The resident has complained about the landlord’s handling of other repair and maintenance matters, including …
Clarion Housing Association Limited (202009639)
The resident complains about the landlord’s response to her reports of repairs required at the property.
LiveWest Homes Limited (202106088)
The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints handling.
Metropolitan Housing Trust Limited (201912638)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202106680)
The complaint concerns the assessment of the resident’s housing needs.
Bromford Housing Group Limited (202105409)
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Haringey Council (202100755)
REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Onward Homes Limited (202107736)
The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to the Energy Performance Certificate (EPC). request for a property transfer.
Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Stafford & Rural Homes (202014819)
The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s request to transfer to another property.
The Riverside Group Limited (201815919)
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Tower Hamlets Homes (202107850)
This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling.
Watford Community Housing Trust (202103445)
The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)