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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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31 Dec 2021 Maladministration Network Homes Limited (202013273) Case 202013273 · Managing Relations The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s … 30 Dec 2021 No Maladministration Birmingham City Council (202105757) Case 202105757 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident. 30 Dec 2021 Outside Jurisdiction Canterbury City Council (202102194) Case 202102194 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property. 30 Dec 2021 Maladministration Great Places Housing Association (202010282) Case 202010282 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The … 30 Dec 2021 Outside Jurisdiction Leeds City Council (202109840) Case 202109840 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue … 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 30 Dec 2021 No Maladministration The Guinness Partnership Limited (202104966) Case 202104966 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 29 Dec 2021 Partial Maladministration Hounslow Council (202106793) Case 202106793 · Estate Management The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter. 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Dec 2021 Partial Maladministration North Kesteven District Council (202102564) Case 202102564 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The … 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 29 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202016194) Case 202016194 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. … 28 Dec 2021 Maladministration Haringey Council (202101167) Case 202101167 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 28 Dec 2021 No Maladministration Paragon Asra Housing Limited (202107012) Case 202107012 · Financial This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 24 Dec 2021 Partial Maladministration Peabody Trust (202009261) Case 202009261 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the … 23 Dec 2021 Maladministration Bournville Village Trust (202014113) Case 202014113 · Financial The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend. 23 Dec 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202004948) Case 202004948 · Estate Management This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the … 23 Dec 2021 No Maladministration ForHousing Limited (202006953) Case 202006953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour. 23 Dec 2021 Partial Maladministration GreenSquareAccord Limited (202011790) Case 202011790 · Managing Relations The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). … 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 23 Dec 2021 Partial Maladministration Homes Plus Limited (202004002) Case 202004002 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the front door, damp and mould … 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 23 Dec 2021 Maladministration Midland Heart Limited (202015754) Case 202015754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020. 23 Dec 2021 Reasonable Redress Notting Hill Genesis (202010653) Case 202010653 · Managing Relations The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. … 23 Dec 2021 No Maladministration Orbit Housing Association Limited (202103457) Case 202103457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB). 23 Dec 2021 Maladministration Peabody Trust (202016983) Case 202016983 · Managing Relations The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted … 23 Dec 2021 No Maladministration Places for People Homes Limited (201915088) Case 201915088 · ASB/Abuse/Nuisance The landlord’s decision to restrict contact with the resident. 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Partial Maladministration Camden Council (202006556) Case 202006556 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The … 22 Dec 2021 Outside Jurisdiction GreenSquareAccord Limited (202012331) Case 202012331 · Financial The complaint concerns the following issues: 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 22 Dec 2021 Maladministration Metropolitan Housing Trust Limited (202015534) Case 202015534 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 22 Dec 2021 Maladministration Optivo (202100001) Case 202100001 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to sell her share in the property. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 22 Dec 2021 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157) Case 202101157 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the … 22 Dec 2021 Maladministration Poplar Housing And Regeneration Community Association Limited (202100940) Case 202100940 · Managing Relations The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay … 22 Dec 2021 Maladministration Watford Community Housing Trust (201914487) Case 201914487 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2021 Partial Maladministration Anchor Hanover Group (202004337) Case 202004337 · Managing Relations The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including … 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 No Maladministration Believe Housing Limited (202102816) Case 202102816 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy.