Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Year: 2020 ×

Showing 137 of 16,595 decisions

Decisions

Most recent first

31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Dec 2020 No Maladministration Stonewater Limited (201903301) Case 201903301 · Estate Management The resident complains about: 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 24 Dec 2020 Partial Maladministration Hammersmith and Fulham Council (201914426) Case 201914426 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 24 Dec 2020 Reasonable Redress London & Quadrant H T (202003138) Case 202003138 · Managing Relations The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of … 24 Dec 2020 Partial Maladministration Network Homes Limited (201812288) Case 201812288 · Managing Relations The complaint is about: 24 Dec 2020 Outside Jurisdiction Notting Hill Genesis (202007231) Case 202007231 REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the … 24 Dec 2020 No Maladministration Stoke-on-Trent City Council (202003436) Case 202003436 The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s … 23 Dec 2020 Outside Jurisdiction Birmingham City Council (201915607) Case 201915607 · Local Authority / ALMO or TMO The complaint is about the level of service charge for major works. 23 Dec 2020 Partial Maladministration Camden Council (201912173) Case 201912173 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: 23 Dec 2020 No Maladministration Catalyst Housing Limited (202005511) Case 202005511 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged … 23 Dec 2020 Partial Maladministration Cornwall Housing Limited (201907060) Case 201907060 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, … 23 Dec 2020 Partial Maladministration Home Group Limited (201915810) Case 201915810 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: 23 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201903897) Case 201903897 · Managing Relations The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Dec 2020 No Maladministration Lambeth Council (201912623) Case 201912623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour. 23 Dec 2020 No Maladministration Lambeth Council (201915129) Case 201915129 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour. 23 Dec 2020 Partial Maladministration London & Quadrant Housing Trust (202001323) Case 202001323 · Old Charges categories The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling 23 Dec 2020 Reasonable Redress Longhurst Group Limited (202001481) Case 202001481 · Old Property Condition categories The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen. 23 Dec 2020 No Maladministration Network Homes Limited (201916173) Case 201916173 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to … 23 Dec 2020 Outside Jurisdiction Notting Hill Genesis (201806908) Case 201806908 · Old Tenants Behaviour categories REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction One Housing Group Limited (202004761) Case 202004761 · Financial The complaint concerns whether or not the resident is liable to pay a rent increase. 23 Dec 2020 No Maladministration Ongo Homes Limited (202004563) Case 202004563 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof. 23 Dec 2020 Mediation Salix Homes Limited (202008367) Case 202008367 · Repairs The complaint concerns the landlord’s handling of repairs at the resident’s property 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 23 Dec 2020 Maladministration Southern Housing Group Limited (201912882) Case 201912882 REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Dec 2020 Partial Maladministration St Albans City and District Council (201913967) Case 201913967 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints … 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property 23 Dec 2020 No Maladministration Vivid Housing Limited (201915956) Case 201915956 · Old Charges categories The complaint refers to: 23 Dec 2020 No Maladministration Westminster City Council (201815568) Case 201815568 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system … 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 22 Dec 2020 Partial Maladministration Birmingham City Council (201909262) Case 201909262 · Managing Relations REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property. 22 Dec 2020 Mediation Brighton and Hove City Council (202003804) Case 202003804 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the Resident’s mutual exchange. 22 Dec 2020 Maladministration Catalyst Housing Limited (201912385) Case 201912385 · Moving/Buying/Selling Home The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and … 22 Dec 2020 Maladministration Catalyst Housing Limited (202001591) Case 202001591 · Old Property Condition migrated-2025 The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 22 Dec 2020 No Maladministration Hounslow Council (201911783) Case 201911783 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to … 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 22 Dec 2020 Maladministration London & Quadrant Housing Trust (201904482) Case 201904482 · Old Property Condition categories The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen. 22 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202001024) Case 202001024 · Occupancy Rights The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the … 22 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000400) Case 202000400 · Old Complaints Handling categories The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling … 22 Dec 2020 Partial Maladministration Orbit South Housing Association Limited (202005350) Case 202005350 · Managing Relations The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating … 21 Dec 2020 No Maladministration Anchor Hanover Group (202003188) Case 202003188 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list. 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 21 Dec 2020 No Maladministration London & Quadrant H T (201909582) Case 201909582 The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour. 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 21 Dec 2020 Partial Maladministration Notting Hill Home Ownership Limited (202002842) Case 202002842 · Health and Safety (inc. building safety) REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Dec 2020 Maladministration Notting Hill Housing Trust (202004323) Case 202004323 · Financial The resident complains about a number of errors in his service charge account and lack of information on how cleaning …