Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident has complained about damp and mould and repairs at […]
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.
The complaint is about the landlord’s handling of repairs to a communal front door.
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould.
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
The resident’s complaint is about the landlord’s handling of her reports of ventilation issues and overheating inside her flat.
The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |