Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "limited" × Year: 2023 × Outcome: Severe_Maladministration ×

Showing 22 of 18,103 decisions matching "limited"

Decisions

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Places for People Group Limited (202127097)

20 Dec 2023 Case 202127097 Severe Maladministration Managing Relations

The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202208458)

17 Nov 2023 Case 202208458 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202214697)

31 Oct 2023 Case 202214697 Severe Maladministration Managing Relations

The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202122354)

27 Sep 2023 Case 202122354 Severe Maladministration Old Property Condition migrated-2025

The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .

Read the original Housing Ombudsman decision via the title.

Paragon Asra Housing Limited (202216297)

11 Sep 2023 Case 202216297 Severe Maladministration Managing Relations

The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Hexagon Housing Association Limited (202125894)

7 Sep 2023 Case 202125894 Severe Maladministration Information and data management

The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to the resident’s reports of a mouse infestation. This service has also considered the landlord’s: Complaint handling. Record keeping.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202204426)

6 Sep 2023 Case 202204426 Severe Maladministration Managing Relations

This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Estuary Housing Association Limited (202221371)

31 Aug 2023 Case 202221371 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202128291)

31 Aug 2023 Case 202128291 Severe Maladministration Managing Relations

The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living room ceiling. The associated complaints.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202121016)

11 Aug 2023 Case 202121016 Severe Maladministration Old Property Condition categories

The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.

Read the original Housing Ombudsman decision via the title.

Christian Action (Enfield) Housing Association Limited (202105986)

7 Aug 2023 Case 202105986 Severe Maladministration ASB/Abuse/Nuisance

The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202215754)

31 Jul 2023 Case 202215754 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202119541)

31 Jul 2023 Case 202119541 Severe Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Deptford Housing Co-operative Limited (202119624)

30 Jun 2023 Case 202119624 Severe Maladministration Managing Relations

The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered the landlord’s complaint handling approaches.

Read the original Housing Ombudsman decision via the title.

Southway Housing Trust (Manchester) Limited (202104948)

29 Jun 2023 Case 202104948 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202218230)

28 Jun 2023 Case 202218230 Severe Maladministration Managing Relations

The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Home Group Limited (202117203)

14 Jun 2023 Case 202117203 Severe Maladministration Managing Relations

The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202112818)

31 May 2023 Case 202112818 Severe Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Yorkshire Housing Limited (202116134)

15 May 2023 Case 202116134 Severe Maladministration Managing Relations

The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The landlord’s handling of a decant. Complaint handling and the resident’s request for compensation. The Ombudsman has also taken into account the landlord’s consideration of the resident’s …

Read the original Housing Ombudsman decision via the title.

Torus62 Limited (202212668)

12 May 2023 Case 202212668 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s reports about the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Onward Homes Limited (202215475)

19 Apr 2023 Case 202215475 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could not be switched off.

Read the original Housing Ombudsman decision via the title.

Rochdale Boroughwide Housing Limited (202201509)

21 Feb 2023 Case 202201509 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)