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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "group" × Year: 2023 × Outcome: Severe_Maladministration ×

Showing 10 of 18,103 decisions matching "group"

Decisions

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Places for People Group Limited (202127097)

20 Dec 2023 Case 202127097 Severe Maladministration Managing Relations

The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202208458)

17 Nov 2023 Case 202208458 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202214697)

31 Oct 2023 Case 202214697 Severe Maladministration Managing Relations

The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202122354)

27 Sep 2023 Case 202122354 Severe Maladministration Old Property Condition migrated-2025

The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202204426)

6 Sep 2023 Case 202204426 Severe Maladministration Managing Relations

This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202215754)

31 Jul 2023 Case 202215754 Severe Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202119541)

31 Jul 2023 Case 202119541 Severe Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Anchor Hanover Group (202118379)

13 Jul 2023 Case 202118379 Severe Maladministration Old Complaints Handling categories

The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202218230)

28 Jun 2023 Case 202218230 Severe Maladministration Managing Relations

The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Home Group Limited (202117203)

14 Jun 2023 Case 202117203 Severe Maladministration Managing Relations

The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)