Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202514498 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The property is a flat. The resident […]
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)
The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.
The complaint is about the landlord’s handling of repairs to flooring in the property.
The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.
The complaint is about the landlord’s handling of a leak to the resident’s property.
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
The complaint is about the landlord’s handling of subsidence reports.
The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |