Stoke-on-Trent City Council (202303410)
The complaint is about the landlord’s handling of the resident’s report of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dartford Borough Council (202203494)
REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
North Tyneside Council (202214593)
REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Wolverhampton City Council (202217517)
The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front garden. reasonable adjustment request to increase the height of the fencing around the boundary of her front garden.
Islington Council (202122382)
The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling.
Kingston upon Thames Council (202209197)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.
Hackney Council (202213194)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
Harlow District Council (202212441)
REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Gateshead Metropolitan Borough Council (202217072)
The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.
North West Leicestershire District Council (202222635)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct.
Hammersmith and Fulham Council (202211264)
This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint.
Haringey London Borough Council (202119831)
The complaint is about the landlord’s:
Southwark Council (202113988)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Lewisham Council (202202867)
The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling of the associated repairs.
Wandsworth Council (202201207)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
Hammersmith and Fulham Council (202102777)
This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.
Charnwood Borough Council (202120834)
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
Lambeth Council (202121344)
REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202119227)
The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling.
Haringey London Borough Council (202217471)
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.
Leeds City Council (202116049)
The complaint is about the landlord’s handling of damp and mould within the property and associated works.
Haringey London Borough Council (202204505)
The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.
Birmingham City Council (202011032)
The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the property. This Service has also considered the associated complaint handling.
Birmingham City Council (202202841)
The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling.
Camden Council (202126123)
This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in the flat above. Leaks into their property from the flat above. Damp and mould in the property.
Hammersmith and Fulham Council (202106760)
The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The report also examines: the landlord’s record keeping. the landlord’s consideration of the resident’s vulnerabilities.
Waverley Borough Council (202213384)
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
Haringey London Borough Council (202120409)
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
Newham Council (202111993)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.
Southwark Council (202207291)
The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was responsible for vandalising his kitchen.
Tandridge District Council (202117404)
This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing officer and the resident’s request for that officer to be changed. On 17 June 2021, the landlord issued its stage one response, referring to a formal complaint registered on the …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)