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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "borough" × Year: 2024 × Outcome: Severe_Maladministration ×

Showing 8 of 18,103 decisions matching "borough"

Decisions

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London Borough of Lambeth (202324382)

19 Dec 2024 Case 202324382 Severe Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s request for information about his service charge.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202233268)

19 Dec 2024 Case 202233268 Severe Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of repairs to the resident’s windows.

Read the original Housing Ombudsman decision via the title.

Dartford Borough Council (202329960)

18 Dec 2024 Case 202329960 Severe Maladministration Information and data management

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

London Borough of Wandsworth (202225690)

8 Oct 2024 Case 202225690 Severe Maladministration Old Complaints Handling categories

The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been considered.

Read the original Housing Ombudsman decision via the title.

Royal Borough of Kensington and Chelsea (202331302)

22 Aug 2024 Case 202331302 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property.

Read the original Housing Ombudsman decision via the title.

London Borough of Barking and Dagenham (202216711)

8 Aug 2024 Case 202216711 Severe Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202232465)

25 Jul 2024 Case 202232465 Severe Maladministration Old Property Condition migrated-2025

This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.

Read the original Housing Ombudsman decision via the title.

London Borough of Newham (202217014)

20 Feb 2024 Case 202217014 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)