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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "association" × Year: 2023 × Outcome: Severe_Maladministration ×

Showing 8 of 18,103 decisions matching "association"

Decisions

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Sanctuary Housing Association (202216547)

14 Nov 2023 Case 202216547 Severe Maladministration Managing Relations

The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hexagon Housing Association Limited (202125894)

7 Sep 2023 Case 202125894 Severe Maladministration Information and data management

The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to the resident’s reports of a mouse infestation. This service has also considered the landlord’s: Complaint handling. Record keeping.

Read the original Housing Ombudsman decision via the title.

Estuary Housing Association Limited (202221371)

31 Aug 2023 Case 202221371 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202121016)

11 Aug 2023 Case 202121016 Severe Maladministration Old Property Condition categories

The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.

Read the original Housing Ombudsman decision via the title.

Christian Action (Enfield) Housing Association Limited (202105986)

7 Aug 2023 Case 202105986 Severe Maladministration ASB/Abuse/Nuisance

The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202112818)

31 May 2023 Case 202112818 Severe Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202107263)

30 Mar 2023 Case 202107263 Severe Maladministration Managing Relations

The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)