Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Sanctuary Housing Association" × Year: 2023 × Outcome: Severe_Maladministration ×

Showing 3 of 18,103 decisions matching "Sanctuary Housing Association"

Decisions

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Sanctuary Housing Association (202216547)

14 Nov 2023 Case 202216547 Severe Maladministration Managing Relations

The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202113467)

25 Jul 2023 Case 202113467 Severe Maladministration Managing Relations

The complaint is about:

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202107263)

30 Mar 2023 Case 202107263 Severe Maladministration Managing Relations

The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)