Stockport Homes Limited (202213837)
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thurrock Council (202202533)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
Peabody Trust (202114635)
The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.
Torus62 Limited (202208222)
The complaint is about the condition of the property at the start of the tenancy.
Abri Group Limited (202126676)
The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.
Habinteg Housing Association Limited (202201709)
The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.
Homes Plus Limited (202222673)
The complaint is about the time taken to prepare the property at the start of the tenancy.
Southwark Council (202206334)
This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling.
Housing 21 (202210359)
The complaint is about the landlord’s response to the resident’s: Request to have a full refund of surplus water charges which was billed in error. Associated complaint.
Peabody Trust (202200954)
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (NHG) (202204848)
The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.
Hyde Housing Association Limited (202219192)
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202202578)
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.
Livv Housing Group (202216910)
REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202229270)
The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202200170)
This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.
Tower Hamlets Council (202222795)
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above.
Notting Hill Genesis (NHG) (202209767)
The complaint is about the landlord’s handling of the resident’s request for repairs.
Women’s Pioneer Housing Limited (202212180)
The complaint is about the landlord’s management of the resident’s rent account.
The Guinness Partnership Limited (202207616)
The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint.
Stonewater Limited (202202095)
The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.
Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
The Guinness Partnership Limited (202213395)
The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202128246)
The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.
Places for People Group Limited (202220651)
The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.
Waltham Forest Council (202209449)
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
Clarion Housing Association Limited (202202829)
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Metropolitan Thames Valley Housing (MTV) (202219545)
The complaint is regarding the landlord’s; Decision to reduce the number of disabled parking bays in the basement carpark of the resident’s building. Complaints handling.
Guinness Housing Association Limited (202311620)
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
Sovereign Network Homes (202220507)
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
Warwickshire Rural Housing Association Limited (202216128)
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
Paradigm Housing Group Limited (202205948)
The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.
Platform Housing Group Limited (202208346)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording equipment. The landlord’s handling of the resident’s formal complaint.
Sanctuary Housing Association (202125039)
This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202202099)
The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.
West Kent Housing Association (202214975)
The complaint is about the landlord’s decision to place a risk alert on the resident’s record.
Yorkshire Housing Limited (202201531)
The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.
Aster Group Limited (202104588)
The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.
Peabody Trust (202212355)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
One Housing Group Limited (202218055)
The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his property between October and December 2022. associated complaint.
One Housing Group Limited (202213037)
The complaint is about the landlord’s handling of the sales process for the resident’s property.
Optivo (now Southern Housing) (202215116)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.
The Guinness Partnership Limited (202209343)
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a …
The Housing Plus Group Limited (202215056)
The complaint is about the landlord’s handling of the resident’s staircasing application.
Longhurst Group Limited (202121961)
The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.
Accent Housing Limited (202221854)
The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.
London & Quadrant Housing Trust (L&Q) (202207377)
The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.
Grand Union Housing Group Limited (202120857)
The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.
Peabody Trust (202215428)
The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202215468)
The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)