London & Quadrant Housing Trust (202002239)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
London & Quadrant Housing Trust (202011329)
The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.
Notting Hill Genesis (202010653)
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
B3 Living Limited (202012594)
The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.
London & Quadrant Housing Trust (202107922)
The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Orbit Group Limited (202014537)
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
Paradigm Housing Group Limited (202015699)
The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.
Newlon Housing Trust (202011349)
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
Onward Homes Limited (202017410)
The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.
Bristol City Council (202101013)
The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.
London & Quadrant Housing Trust (202010785)
The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.
Dudley Metropolitan Borough Council (202015427)
The complaint is about the landlord’s response to the resident’s reports about:
Midland Heart Limited (202017042)
The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty water pump and the subsequent pump replacement. how landlord staff …
Peabody Trust (202104313)
The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.
Clarion Housing Association Limited (202014623)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Royal Borough of Kensington and Chelsea (202106991)
The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.
Southwark Council (202109108)
The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.
London & Quadrant Housing Trust (202012424)
The complaint concerns how the landlord handled the resident’s charges for energy usage.
Network Homes Limited (202115065)
The complaint is about:
Royal Borough of Kensington and Chelsea (202107921)
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
Network Homes Limited (202106191)
The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.
Midland Heart Limited (202103806)
The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.
Optivo (202109450)
The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the property when she moved in, and the subsequent repairs carried out.
Regenda Limited (202101190)
The complaint is about the landlord’s response to the resident’s reports about her service charge account.
Clarion Housing Association Limited (202101927)
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Metropolitan Housing Trust Limited (202101759)
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
London & Quadrant Housing Trust (202016813)
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.
Sanctuary Affordable Housing Limited (201914180)
The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.
Notting Hill Genesis (202014860)
This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.
Lewisham Council (202005458)
The complaint is about the disposal of the resident’s belongings, following an eviction.
Metropolitan Housing Trust Limited (202005072)
The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.
Network Homes Limited (202104214)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Islington Council (202017231)
The complaint is about the level of redress offered to the resident following her reports of a defective heating and hot water system.
Lambeth Council (202112954)
REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Metropolitan Thames Valley Housing (202106386)
The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. historical reports of damp and mould at the property. the resident’s insurance claim for damage to her personal belongings. the residents reports that the condition of the property had caused …
Optivo (202016662)
This complaint is about the landlord’s handling of the resident’s reports of a leak into his property.
London & Quadrant Housing Trust (202012533)
This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Peabody Trust (202007888)
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Hyde Housing Association Limited (202012309)
The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.
Vivid Housing Limited (202104108)
The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.
Optivo (202104692)
The complaint refers to: The landlord’s response to the resident’s concerns about its allocation of parking bays and her request for a disabled parking bay.
Peabody Trust (202101739)
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
Places for People Homes Limited (201914946)
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
Clarion Housing Association Limited (202001355)
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred in 2018. Response to the resident’s request for compensation for …
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Richmond Housing Partnership Limited (202004009)
This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.
Vivid Housing Limited (202100151)
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202009298)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)