London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202114451)
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Newlon Housing Trust (202006502)
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
London & Quadrant Housing Trust (202122410)
The complaint concerns how the landlord handled repairs to a window in the property.
Cheshire Peaks & Plains Housing Trust (202120405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
London & Quadrant Housing Trust (202106643)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
London & Quadrant Housing Trust (202116813)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
Newlon Housing Trust (202123057)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Peabody Trust (202103149)
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
London & Quadrant Housing Trust (202110036)
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
Metropolitan Thames Valley Housing (202102425)
REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202013965)
The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.
London & Quadrant Housing Trust (202101154)
The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
London & Quadrant Housing Trust (202017368)
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
Peabody Trust (202006782)
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Newlon Housing Trust (202002899)
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
London & Quadrant Housing Trust (202014001)
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
London & Quadrant Housing Trust (202114197)
The complaint is about the landlord's handling of the damage to the resident's balcony.
Newlon Housing Trust (202113136)
The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)