Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "trust" × Year: 2020 × Outcome: Reasonable_Redress ×

Showing 5 of 18,103 decisions matching "trust"

Decisions

Most recent first

London & Quadrant Housing Trust (202001024)

22 Dec 2020 Case 202001024 Reasonable Redress Occupancy Rights

The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.

Read the original Housing Ombudsman decision via the title.

Metropolitan Housing Trust Limited (202000400)

22 Dec 2020 Case 202000400 Reasonable Redress Old Complaints Handling categories

The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Metropolitan Housing Trust Limited (202000359)

18 Dec 2020 Case 202000359 Reasonable Redress Old Home Ownership Issues (not new build) categories

The complaint is about delay to the landlord installing new windows at the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202000112)

14 Dec 2020 Case 202000112 Reasonable Redress Old Home Ownership Issues (not new build) categories

This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201912025)

4 Dec 2020 Case 201912025 Reasonable Redress Estate Management

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)