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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "tenancy" × Year: 2021 × Outcome: Reasonable_Redress ×

Showing 4 of 18,103 decisions matching "tenancy"

Decisions

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Vivid Housing Limited (202104108)

18 Nov 2021 Case 202104108 Reasonable Redress Occupancy Rights

The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202016415)

9 Aug 2021 Case 202016415 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.

Read the original Housing Ombudsman decision via the title.

Swindon Borough Council (201909675)

15 Mar 2021 Case 201909675 Reasonable Redress Managing Relations

This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Vivid Housing Limited (202008502)

14 Feb 2021 Case 202008502 Reasonable Redress Old Tenants Behaviour categories

The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)