Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202348525 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a […]
Decision Case ID 202347358 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 22 May 2026 Background The property is a flat in a block. The resident said he […]
Decision Case ID 202404450 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Other (Non-Secure Tenancy) Date 9 April 2026 Background The resident requested repairs to […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202516676 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident told the landlord […]
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
Decision Case ID 202414674 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a block […]
Decision Case ID 202437805 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident reported that his property was […]
Decision Case ID 202336647 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background In September 2023, the resident reported a bathroom leak […]
Decision Case ID 202415342 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background On 29 February 2024, the […]
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lived in a ground-floor […]
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident is elderly, has health […]
Decision Case ID 202439621 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident has purchased the property since her formal complaint to the […]
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lives with her brother and her 4 children in a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |