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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "london" × Year: 2023 × Outcome: Reasonable_Redress ×

Showing 8 of 18,103 decisions matching "london"

Decisions

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London & Quadrant Housing Trust (L&Q) (202202578)

3 Nov 2023 Case 202202578 Reasonable Redress Financial

The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202200170)

31 Oct 2023 Case 202200170 Reasonable Redress Managing Relations

This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202202099)

11 Sep 2023 Case 202202099 Reasonable Redress Moving/Buying/Selling Home

The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202207377)

25 Aug 2023 Case 202207377 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202211400)

14 Aug 2023 Case 202211400 Reasonable Redress Financial

This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202214905)

25 Jul 2023 Case 202214905 Reasonable Redress Managing Relations

The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.

Read the original Housing Ombudsman decision via the title.

London Borough of Hillingdon (202105216)

20 Apr 2023 Case 202105216 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202211723)

17 Mar 2023 Case 202211723 Reasonable Redress Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)